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As a third party entity, can I retrieve metering data for a customer?

Recent amendments to the Electricity Industry Metering Code now allow Western Power to forward metering data to third party entities when an end-use customer has provided their consent.

Before we provide the data, we must have evidence of the customer’s consent from the third party submitting the data provision request.

The end-use customer is strictly defined as the customer listed as the account holder with the relevant retailer.

To request data to be provided, third parties must follow the steps below and submit forms to metering.thirdpartydata@westernpower.com.au

Registration

Third parties must firstly register with us to allow access to standing and energy data. This registration may allow access to a web portal facility to request and receive data

Verifiable customer consent

To access energy data a third party must provide us with verifiable consent from the customer for the data that relates to the period which the customer is or was associated with the metering point. Mismatch of customer details or mandatory fields that are not provided on consent will result in the rejection of a consent form.

The maximum allowed period of a verifiable consent form is 12 months where a renewal of the consent form is required to be provided to us to prevent expiry of access to customer data.

Dependant upon the volume of data requested, data provision can take up to 10 business days.

We will accept the NMI and or just the Meter number on the consent form, however the customer details must be a match.

Third party charges

The following GST exclusive charges will apply and will be invoiced to the third party on a monthly basis, with consent forms invoiced at the end of each month.

  • Registration Fee of $9.85
  • Verification and processing of a customer consent and a customer consent renewal form will incur a fee of $12.50 per consent form per NMI. This allows unlimited access to meter data for a maximum period of 12 months or by specified time on consent form

Invoices will be sent once amount reaches $150. However pending invoices will be sent by the end of a  financial year or where amounts are outstanding greater than 12 months.

Cancellations and information for customers

Customers seeking to cancel provision of metering data to a third party entity can do so by submitting the attached cancellation form:

Cancellations will automatically occur if a retailer changes customer details within Western Power's Metering Registry. A new customer consent form will be required from the new customer to continue data provision services.

Further information for third parties

A user guide is available below to assist third parties in the process as well as use the Western Power portal

Support information for third parties

Web port access can be made at

https://services.westernpower.com.au/online/nbu/do/restricted/Home

Technical support for web portal

metering.system.support@westernpower.com.au

Third Party form submission and general enquiries

Metering.thirdpartydata@westernpower.com.au

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Call us on 13 10 87 (7am-5pm Monday to Friday) or
email your enquiry to enquiry@westernpower.com.au

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Kalgoorlie storm response

Update 20 November 2017 - 1pm

We have restored more than 6,000 customers since the wild storms struck the area on Saturday night. There are another 10,000 to go with many individual jobs to fix.

We have one major line to repair from our Piccadilly substation and then all lines from that site will be repaired. All going well, this will see electricity restored for a large number of customers in Boulder by this evening.

Fresh crews are onsite in Kambalda and we are also aiming to have power to most of the town by this evening. But there is damage across a wide area which is hampering our restoration efforts.

As we move through and systematically return power to the network there may be some frustration from homes and businesses as parts of suburbs will come on before others. This is because they are fed from a different line. In addition, some suburbs with underground power are fed from damaged overhead lines.

This is what has happened in parts of Piccadilly and Lamington in Kalgoorlie. We understand the confusion this is causing but we ask for continuing patience as we work to return network power.

In preparation for restoration, we ask homes and businesses to please make sure that RCD’s have been reset and property damage repairs are made by a qualified electrician.

We cannot reconnect service lines to homes if your private connection is not safe.

We also have three electrical inspectors that will assess the work done to private residences to make sure the connection is ready and safe for network connection.

Our control centre will systematically re-energise parts of the network once they are cleared and made safe by crews.

Although the majority of hazards have been cleared there are still repairs that need to be completed to return some customers to network power. The widespread nature of the damage means some individual homes will be without power for several days. Most schools in the region are closed today. But we are hoping to have the bulk of the Goldfields region with power by today.

We have also had some customers inquire about vouchers and compensation. Western Power's depot in Kalgoorlie is operational only and does not have any of these forms.

Customers who are eligible for the 12 hour extended $80 outages payment from the State Government can access those forms from our website. This payment is not designed to compensate for all losses. It is an acknowledgement of the inconvenience of long outages. You should contact your insurer to inquire about further damages claims.

If you see a fallen powerline of damaged pole call make the safe call to Western Power on 13 13 51 or if it is a life-threatening emergency, please call 000.

Power outage map for restoration times.