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Accessibility

Disability currently affects one third of the Western Australian population. We believe that by helping to create an accessible and inclusive community, we can reduce the impact of disability. People with disabilities, their families and carers have the same rights as other community members to access our services, information and facilities. These rights are enshrined in both State and Commonwealth legislation, which make it unlawful to discriminate against a person with a disability.

Through our Disability Access and Inclusion Plan 2016 - 2020 we are systematically identifying and overcoming barriers that restrict access to our:

  • Services
  • Buildings
  • Access to information
  • Complaint mechanisms
  • Public consultations
  • Employment opportunities

The plan was developed via consultation with our staff, customers, disability service agencies and the broader community. It is available in alternative formats on request, such as large print, electronic format (disk or emailed), audio or Braille.

A team from across Western Power oversee implementation of the plan and report on our progress via our Annual Report and to the Disability Services Commission each year.  

Accessibility

We aim to provide all our information in a format that is easy to read and understand. To request information in an alternative format, such as hard copy, large print, languages other than English, audio format (CD or cassette) or Braille, please contact us on 13 10 87, National Relay Service 1800 13 13 51, TIS 13 14 50 or email our Customer Service Centre.

Contractor requirements

The Disability Services Act requires Western Power’s Disability Access and Inclusion Plan (DAIP) to be implemented by our contractors as well as our staff.

Where contractors provide a service to the public on Western Power’s behalf, these services are to be provided in a manner consistent with our DAIP.

Contractors will not necessarily be involved in implementing every strategy outlined in the DAIP; the focus is upon broadly supporting its six desired outcomes (listed at the top of this page).

Contractors submit a one-page Contractor Report to us by 30 May each year indicating which DAIP outcomes they have progressed and a brief summary of their activities.

Help us improve accessibility

We welcome your feedback. If you would like to comment on our Disability Access and Inclusion Plan, make a suggestion to improve access, or comment on one of our initiatives, please contact us:                                        

Phone: 13 10 87 (Please ask for the Disability Access and Inclusion Plan Coordinator) 

TTY:   1800 13 13 51 

TIS:   13 14 50

Fax:   (08) 9225 2660 

Email: daip@westernpower.com.au 

Mail: Access and Inclusion Officer
Western Power Customer Service Centre
GPO Box L921
Perth WA 6842 

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Kalgoorlie storm response

Update 19 November 2017 - 6.30pm

We have restored electricity to about 3,000 customers in the Kalgoorlie-Boulder area since the wild storms that struck the Goldfields yesterday.

We have eight extra specialist crews in the region working into the night to restore power as safely and as quickly possible to our other 14,000 customers currently without electricity.

Further restorations are expected this evening, but people - especially those with an individual connection wire from their house to the network that has been brought down by debris - should be preparing for a night without power.

In some limited cases those individual customers may be without power for several days more until connections can be repaired and tested and declared safe by authorised specialists.

Four 500kVA Western Power Emergency Generators will be used to assist in restoration and other critical infrastructure when it is safe to do so. Two nursing homes have had power restored with the use of generators.

We are continuing to focus efforts on lines that can restore power and services to critical infrastructure and large numbers of customers in an attempt to return power as quickly and as safely to as many people as possible.

The priority areas for our crews at the moment are in Coolgardie, Kambalda, Boulder, Lionel West , Somerville and Picadilly South, the central business district and Hannan and Porter Streets in Kalgoorlie.

Over 173 hazards were registered with Western Power which has been reduced substantially but there are still a number of hazards left to attend, and our crews are discovering more hazards as they move through the network frustrating our progress.

If you see a fallen powerline or damaged pole call make the safe call to Western Power on 13 13 51 or if it is a life-threatening emergency, please call 000.

Power outage map for restoration times.