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Metering

If you are a self-reader, you can submit your readings online. We’ll send you an email or SMS when your reading window opens.  

You can also submit your reading over the phone by dialling 1300 662 708 and following the prompts using your telephone keypad. You will need your NMI number and meter number for this option. 

Not sure how to read your own meter? 

View our guides on how to read your meter.  

Submitting your readings by phone

The phone option is not compatible with meters that have five or more channels or residences with more than one meter with the same NMI. 

If you have one of these... Read more

The electro-mechanical digital display meters have a six-digit display similar to the odometer of your car. To read these meters you simply write down the figures that are displayed.

Digital meter with a reading of 059745

Download the How to read your digital meter PDF

NMI stands for National Metering Identifier. 

Your NMI: 

  • Will always start with the digits ‘800’ and is 11 digits in length 
  • Can be found on you ‘self-reading due’ reminder notification from Western Power (either email or SMS), and 
  • Can be found on your most recent Synergy bill, under the section ‘Your energy supply details’ on page 2. 

Don’t have a reminder or electricity bill handy? Please contact Synergy to be provided with your NMI