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If you are a self-reader, you can submit your readings online or over the phone. Dial 1300 662 708 and follow the prompts to submit your readings using your telephone keypad.

You will need your NMI number and meter number.

You can also provide your email address either in the comment section when submitting your readings online, or by contacting us on 13 10 87. We will then email you a reminder when your meter reading is due.

Not sure how to read your own meter? View our guides on how to read your meter.  

Submitting your readings by phone

The phone option is not compatible with meters that have... Read more

The electro-mechanical digital display meters have a six-digit display similar to the odometer of your car. To read these meters you simply write down the figures that are displayed.

Digital meter with a reading of 059745

Download the How to read your digital meter PDF

  • NMI stands for National Metering Identifier.
  • Your NMI:
    • Will always start with the digits ‘800’ and is 11 digits in length
    • Can be found on you ‘self-reading due’ reminder notification from Western Power (either email or SMS), and
    • Can be found on your most recent Synergy bill, under the section ‘Your energy supply details’ on page 2.
  • Don’t have a reminder or electricity bill handy? Please contact Synergy to be provided with your NMI.