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Who can lodge a complaint, and how do I do that?

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Who can lodge a complaint, and how do I do that?

Anyone is welcome to make a complaint. A complaint can be lodged by phone, email, mail or online form.

To lodge a complaint, you can:

  • Complete an online complaints form
  • Write to us at: Complaints Team, Locked Bag 2520, Perth WA 6001
  • If you have hearing or speech difficulties, call the National Relay Service on 1800 13 13 51 

If you require language assistance, call the telephone interpreter service (TIS National) on 13 14 50Interpreter services