If you are not satisfied with our response or decision you can
- call us on 13 10 87 or write to us by email or letter to have your complaint reviewed by a senior employee, or
- Contact the Energy and Water Ombudsman Western Australia*, who receives, investigates and resolves complaints against energy companies. It is a free and independent service that is easy to access by:
Phone 08 9220 7588 or **1800 754 004
Fax on 1800 611 279
*Please contact us before you contact the Energy and Water Ombudsman so we have the opportunity to resolve your complaint first.
**Mobile calls will be charged at applicable rates