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What if I’m not satisfied with your response to my complaint?

FAQs

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What if I’m not satisfied with your response to my complaint?

If you are not satisfied with our response or decision you can

  • call us on 13 10 87 or write to us by email or letter to have your complaint reviewed by a senior employee, or
  • Contact the Energy and Water Ombudsman Western Australia*, who receives, investigates and resolves complaints against energy companies. It is a free and independent service that is easy to access by:
    Email energyandwater@ombudsman.wa.gov.au
    Phone 08 9220 7588 or **1800 754 004
    Fax on 1800 611 279

*Please contact us before you contact the Energy and Water Ombudsman so we have the opportunity to resolve your complaint first.
**Mobile calls will be charged at applicable rates