your frequently asked questions
FAQs
Have a question about power outages, how to connect electricity to your property, or what to do if you had an electric shock? Explore our FAQs here.
FAQ Categories
Apprenticeships
Claims
Clearance applications
Community batteries
Complaints
Connect to the network
How can I save power?
What is peak demand?
New connections
Solar connections
Glossary
Connection
All Connect to the network FAQs
All Customer Communications FAQs
Connection point changes
Emergency Solar Management
Load shedding
Submitting an application
Electrical contractor service requests
Revenue offset