Some customers are asked to read their own meter because they live in a remote area and it is not cost-effective for us to read their meter every two months.
Other customers read their own meter on arrangement with Synergy, normally due to access or similar issues.
If you're reading your own meter, you can submit your reading online or over the phone. Dial 1300 662 708 and follow the prompts to submit your self-reading using your telephone keypad.
If we don't receive your reading by the due date, we'll estimate the reading based on previous electricity use.
Visit the self reader portal below to:
* You'll need your NMI and meter numbers, both can be found on your most recent Synergy account.
Please see these self-help guides to using the online and phone self-read services.
As a self-read customer, it is important that you understand how to read your meter. Entering the correct information, when providing us with your meter reading, will ensure that you're billed accurately. Refer to the How to guides below to assist you with how to read your particular meter type.
If you have a digital meter, refer to the first 4 digits of the meter serial number and refer to the relevant brochure.