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Kalgoorlie storm response View details Close

Submit a meter read

Some customers are asked to read their own meter because they live in a remote area and it is not cost-effective for us to read their meter every two months. 

Other customers read their own meter on arrangement with Synergy, normally due to access or similar issues. 

If you're reading your own meter, you can submit your reading online or over the phone. Dial 1300 662 708 and follow the prompts to submit your readings using your telephone keypad.

If we don't receive your reading by the due date, we'll estimate the reading based on previous electricity use.

Self reader portal

Submit your meter read online

Or submit your reading using our improved self reader portal (soft-launch).

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Kalgoorlie storm response

Update 19 November 2017 - 6.30pm

We have restored electricity to about 3,000 customers in the Kalgoorlie-Boulder area since the wild storms that struck the Goldfields yesterday.

We have eight extra specialist crews in the region working into the night to restore power as safely and as quickly possible to our other 14,000 customers currently without electricity.

Further restorations are expected this evening, but people - especially those with an individual connection wire from their house to the network that has been brought down by debris - should be preparing for a night without power.

In some limited cases those individual customers may be without power for several days more until connections can be repaired and tested and declared safe by authorised specialists.

Four 500kVA Western Power Emergency Generators will be used to assist in restoration and other critical infrastructure when it is safe to do so. Two nursing homes have had power restored with the use of generators.

We are continuing to focus efforts on lines that can restore power and services to critical infrastructure and large numbers of customers in an attempt to return power as quickly and as safely to as many people as possible.

The priority areas for our crews at the moment are in Coolgardie, Kambalda, Boulder, Lionel West , Somerville and Picadilly South, the central business district and Hannan and Porter Streets in Kalgoorlie.

Over 173 hazards were registered with Western Power which has been reduced substantially but there are still a number of hazards left to attend, and our crews are discovering more hazards as they move through the network frustrating our progress.

If you see a fallen powerline or damaged pole call make the safe call to Western Power on 13 13 51 or if it is a life-threatening emergency, please call 000.

Power outage map for restoration times.