Some customers are asked to read their own meter because they live in a remote area and it is not cost-effective for us to read their meter every two months.
Other customers read their own meter on arrangement with Synergy, normally due to access or similar issues.
If you're reading your own meter, you can submit your reading online or over the phone. Dial 1300 662 708 and follow the prompts to submit your readings using your telephone keypad.
If we don't receive your reading by the due date, we'll estimate the reading based on previous electricity use.
We'd love to hear what you didn't like or how we can improve this page.
We're always trying to find ways to improve our customer service.