Project enquiry (Distribution projects)
Project enquiry (Distribution projects)
Only the original submitter of an enquiry will receive email notifications for responses or updates. If you’re following up on an enquiry made by someone else, you’ll need to log in to MyWP and check the enquiry tab for updates.
We aim to resolve all enquiries quickly, with most responses provided within 10 working days. You’ll get an email when there’s a status change or if more information is needed. You can also track the progress in MyWP under the Enquiries tab.
No, once an enquiry is closed, it can’t be reopened. If you’re not satisfied with the resolution, you can raise a new enquiry.
Yes, third-party users can create new enquiries, view existing ones, and add comments or attachments as long as the enquiry is open.
"Yes, you can add more details to your enquiry. Simply navigate to the enquiry, add your comments or upload up to three additional files. Please note that once an enquiry is closed, no additional comments or files can be added.
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You can track the status of your enquiry by logging into MyWP, going to the Enquiry tab for the relevant project, and selecting the enquiry. You'll also get email notifications when there are updates.
To raise a project enquiry, log into your MyWP account, select the project, and navigate to the “Enquiries” tab. From there, click “New Enquiry,” fill in the details, and submit your request. Please note that MyWP is used for project-specific enquiries only.