Self-meter reading
Find out more about how to read your own meter and submit a reading online.
Submit your read through our new self-read portal
We've designed the new and improved self-read portal to make submitting your meter readings easier. When it’s time for you to submit your reading, just click the personalised link in the email or SMS we send you to go straight to submitting your read.
The portal has a guide for your particular meter so obtaining your reading is a cinch. You can even use your mobile device and readings for some meter types can be submitted just by taking a photo!
You can submit your reading:
- Online using the link in our notification email or SMS
or - Phone 1300 662 708 and follow the prompts
You’ll need your NMI and meter number, which can be found on your most recent Synergy bill. There's more information in our our phone guide if you need more assistance.
If we don't receive your reading by the due date, we'll substitute your reading based on previous usage and Synergy will estimate your bill.
If you read your own meter on arrangement with Synergy, you are required to assist us by submitting a photograph of the meter/s at your property once per year. See how to provide us with your annual read. See how to provide us with your annual read.
How do I read my meter
It is important that you understand how to read your meter. Providing us with the correct reading will ensure that the bill you get from your retailer is accurate.
If you use our self-read portal, the guide for your particular meter is available via the personalised link in our notification email or SMS.
If you are using our phone system, refer to the "How to" guides below to assist you.
If you have a digital meter, refer to the first 4 digits of the meter serial number and refer to the relevant brochure.
Metering guides
- How to read my dial meter
- How to read my electro-mechanical digital (odometer) display meter
- How to read my meter - 0200/0258
- How to read my meter - 0350
- How to read my meter - 0348
- How to read my meter - 0450
- How to read my meter - 0520
- How to read my meter - 0530
- How to read my meter - 0540
- How to read my meter - 0620/0633
- How to read my meter - 0640/0642
- How to read my electronic meter
Meter reading FAQs
Some our customers are registered as 'self-readers.' They read their own meter and provide the reading to us, then we validate it and pass it on to Synergy for billing.
Some of these customers are known as 'mandatory self-readers' because meter reading services aren’t available in all locations.
Other customers are known as 'non-mandatory self-readers' because they have registered as self-read via arrangement with Synergy.
Readings can be provided online or by phone via 1300 662 708. To change your preferences contact Synergy directly.
If you are a self-reader, you can submit your readings online. We’ll send you an email or SMS when your reading window opens.
You can also submit your reading over the phone by dialling 1300 662 708 and following the prompts using your telephone keypad. You will need your NMI number and meter number for this option.
Not sure how to read your own meter?
View our guides on how to read your meter.
Submitting your readings by phone
The phone option is not compatible with meters that have five or more channels or residences with more than one meter with the same NMI.
If you have one of these meters or have multiple meters listed against your NMI you can only submit your reading online.
If you are a self-reader experiencing difficulties and require help, please call 13 10 87.
If you want to become, or cease being, a self-read customer please contact your retailer, Synergy.
Once you have opted to become a self-reader, you’ll get a welcome email from us giving you access to the portal to set up your preferences, assign nicknames to meters and check out the instructions to read your particular meter.
We’ll notify you when it’s time to read your meter.
NMI stands for National Metering Identifier.
Your NMI:
- Will always start with the digits ‘800’ and is 11 digits in length
- Can be found on you ‘self-reading due’ reminder notification from Western Power (either email or SMS), and
- Can be found on your most recent Synergy bill, under the section ‘Your energy supply details’ on page 2.
Don’t have a reminder or electricity bill handy? Please contact Synergy to be provided with your NMI
Yes please! Giving us regular bi-monthly meter readings will make your electricity bills as accurate as possible.
It’s so we can capture in our database how much energy you’ve used and this will ensure the amount your retailer charges you accurately reflects your consumption.
We like to get a meter reading from you when your reading is due, so we know exactly what you’ve used. If you do not submit your reading within the required time frame, we will provide your retailer with an estimated consumption value, which we will do by estimating the amount of energy you’ve used since the last meter read.
Please refer to the ‘self-reading due’ reminder notification from Western Power (either email or SMS) for the details of when your reading is due.
You can only submit a meter reading when your reading is due. Your reminder notification will be sent on the day your reading window opens, this will advise you the last day a reading can be submitted.
15 business days.
If we don't receive your reading by the due date, we'll substitute your reading based on previous usage and Synergy will estimate your bill.
Sometimes it's easy to make mistakes, for example submitting your reading back-to-front, or just entering the incorrect reading. If a reading submitted to us fails our validation checks, we are required to determine whether or not the reading is acceptable. In cases where a reading is deemed unacceptable or fails validation, we are required to provide a substitute to your retailer in line with the Metering Code.
Our system considers the following factors to give the most accurate substitutions as possible:
- The time of year (so we’ll assume you use more energy during the winter and summer months and less in autumn and spring).
- The history of your energy use, based on the meter readings you’ve sent us and annual readings we’ve taken.