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Apply for a residential connection

Maybe you've just purchased a block of land and want to power up a shed, perhaps you're re-developing an existing dwelling into a triplex - whatever the reason if you require a new connection you'll find the answers here.

Report an issue

Report issues such as graffiti, power quality or any other non-urgent issues.

Complaint acknowledgement and response claim

If we haven't responded after receiving your written complaint, you may be eligible for a service standard payment.

Non-notification of planned work claim

If we didn't give you at least 72 hours’ notice of a planned power outage, you may be eligible for a service standard payment.

Electric vehicle to grid (V2G) system

You can apply to connect your electric vehicle to the grid.

Standard electricity supply for a single house

A new electricity supply to a house, or conversion of an existing overhead supply to underground.

Submit a meter read

If you read your own meter you can submit your reading online.

Moving house or premise

Your retail electricity provider handles your billing transition whether you're moving in or moving out.

Application for clearance

If you're subdividing your land, you'll need to apply for clearance once you have Western Australian Planning Commission (WAPC) approval.

Property access

If there's power poles on your property let us know any entry considerations prior to accessing your land.

Standard electricity supply for a multi-residential development

A new electricity supply for a multi-residential development with a maximum demand of 250A/180kVA or less

Non-standard electricity supply for a multi-residential development

A new electricity supply for a multi-residential development with a maximum demand greater than 250A/180kVA.

Temporary disconnection

You're doing work that requires part of the Western Power electricity network to be isolated.

Above standard supply disconnections

You want a temporary or permanent disconnections above a standard supply.

Temporary distribution network isolation

You are doing work that requires part of the Western Power electricity distribution network (0 – 33,000 volts) to be isolated.

Inverter system with capacity to 10kVA per phase

You're installing an electricity generating system (such as solar panels) that will feed the Western Power network through inverters.

Remove or relocate a green dome

You need us to remove or relocate a green dome

Remove or relocate a distribution stay pole

You want us to relocate or permanently remove a distribution stay pole

Remove or relocate a low voltage pole

You want us to relocate or permanently remove a low voltage pole.

Remove or relocate a high voltage pole

You want us to relocate or permanently remove high voltage pole.

Remove or relocate a streetlight

You want us to relocate or permanently remove up to 4 streetlights.

Remove or relocate an unmetered supply pit

You want us to or temporarily isolate, relocate, or permanently remove an unmetered supply pit.

Remove or relocate cables

You want us to relocate or permanently remove a distribution cable.

Large scale relocation or removal

You want us to relocate or permanently remove large portions of equipment not covered by smaller services.

Remove or relocate transmission and communication assets

Use this form if you want us to relocate or permanently remove transmission and communication assets.

Increase residential electricity supply

You want to increase the current supply to a home.

Non-conventional three phase conversion

You want to modify your connection from single phase up to 3 phases, and where a network connection change is required without increasing your capacity.

Three phase conversion

Convert an existing single phase electricity supply to a standard three phase supply.

Upgrade power supply to a small commercial property

You want to upgrade the electricity supply up to a maximum demand of 250A/180kVA

Upgrade power supply to a medium commercial property

You want to upgrade the electricity supply to a maximum demand greater than 250A/180kva but no greater than 1300A/1000kVA

Upgrade power supply to a large commercial property

You want to upgrade the electricity supply to a maximum demand greater than 1300A/1000kVA.

Non-inverter energy system

Use this form if you're installing an electricity generating system (such as synchronous generators) that will connect to the grid.

Remove or relocate our equipment

There are many reasons why our infrastructure may need to be removed or relocated. Whatever the reason this is the page to help get the process underway.

Overhead to underground conversion

Use this service request if you want to change the existing overhead power supply to an underground installation.

Meter installation

Install 1, or multiple, direct meters at a premise that has an existing standard electricity supply.