MyWP Projects customer support
MyWP Projects is an online interface, that provides communication on Customer Connection Services (CCS) products and the status of projects.
MyWP Projects is an online interface, that provides communication on Customer Connection Services (CCS) products and the status of projects.
MyWP Projects registration
All customers can register for a MyWP Projects account, however those customers who are about to initiate a new Customer Connection Services project request will find it most beneficial. Other customers will be able to amend their personal details via MyWP Projects only at this time.
Registration guidance for customers
Step 2
2
Provide an email address
This email address will be used to sign into MyWP Projects.
If you want to monitor your own personal project for your residential property, provide your personal email address.
If you wish to monitor a project for business purposes, provide your work email address.
Follow the prompts to verify your email address.
Step 3
3
Set up your password
Step 4
4
Provide your personal details
You'll be asked for your name, mobile number and address.
The address provided is linked to your online account.
Please refrain from using your project address for business related registrations.
Step 5
5
Accept the 'Terms & Conditions', then select 'Register'.
Your MyWP Project account will then be ready!
FAQs
Project details can be shared with third-parties using the share feature available when you navigate to a specific project. All project data available within the MyWP projects will be shared with the intended third-party user(s). If you wish to provide access for a limited period, you can select an access expiry date, post which the third-party access to the project will be automatically revoked.
MyWP Projects portal - Learning video topic 1: sharing projects
To revoke third-party access to a project, navigate to the 'share project' tab for a specific project. Use the revoke button against the intended user to revoke access with immediate effect. Once the access is revoked, the third-party user will no longer be able to view the project.
No, there is no limit on the number of third-party users associated to a project.
There is a number of reasons why your project or application may not appear in your Project list.
Check that your project/application is associated with a product type that is available for tracking on MyWP Projects.
Product types not yet available for tracking on MyWP Projects include:
-
- Standard Consumer Mains Connection
- Standard Permanent removal of point of connection
- Telecommunication Site Sharing - New and Existing
- Oversized Vehicles
- Enquiries and work relating to Transmission or Communications network
- Standard Meter installation or relocations
- Enquiries and work related to connection for Solar or Battery
Also, projects will only appear in your project list if you are logged into your myWP account.
If you would like to associate an existing project with your MyWP Project account, please contact us.
Please provide details of the project number or WS reference of the item to be added.
In some instances, we may contact you to confirm the amendments requested.
Please contact us and follow the instructions to reset/change your password. Western Power wants to make sure it’s really you trying to sign in
Email us or select the help “contact us” link in MyWP Projects.
Please provide details of the project number and details requiring updating.
Note: In some instances, we may contact you to confirm the amendments requested.
If you need a project to be removed from your account, you can contact us.
Please provide details of the project number or WS code of the item which needs to be removed in, your enquiry.
In some instances, we may contact you to confirm the amendments requested.
Contact us via our MyWP Projects feedback form.
WS stands for "Web Submission" reference number. This is typically provided when submitting an online project application, though is not necessary for an item to progress.
Your account has been disabled as an added security measure to prevent misuse/fraudulent access. It will be locked for an undefined amount of time, please wait a while and then attempt re-access.
During this period Western Power will not be able to reset your account and we must wait till the account is unlocked.
Once a project's work is complete and the project is closed out, it will remain on your projects list for 90 days. After this time, it'll be removed completely from your list.
Login to MyWP Projects account and submit the create organisation form available under My Account/Organisation Management. You will not be able to access the create organisation form if you are associated to an existing organisation.
If you wish to get associated to an existing organisation, you need to contact your organisation administrator.
Create organisation request goes through an internal verification process within Western Power. Please allow 10 business days for processing. In case we need any further information, we will contact you via email or phone. If you have still not heard back from us after 10 business days, you can contact us
Your organisation projects can be accessed by all users within your organisation. Your individual projects can be accessed by third-party users if the project is shared with them.
Only organisation administrators can add other users to an organisation. To add an organisation user, navigate to My account/Organisation management/Users and use the add user feature.
MyWP Projects portal - Learning video topic 2: adding and removing administrators and users
Only organisation administrators can remove other users from an organisation. To remove an organisation user, navigate to My account/Organisation management/Users and user the delete feature.
No, a registered MyWP Projects portal user can only be associated to one organisation at a time.
To raise a project enquiry, log into your MyWP account, select the project, and navigate to the “Enquiries” tab. From there, click “New Enquiry,” fill in the details, and submit your request. Please note that MyWP is used for project-specific enquiries only.
You can track the status of your enquiry by logging into MyWP, going to the Enquiry tab for the relevant project, and selecting the enquiry. You'll also get email notifications when there are updates.
Yes, you can add more details to your enquiry. Simply navigate to the enquiry, add your comments or upload up to three additional files. Please note that once an enquiry is closed, no additional comments or files can be added.
Yes, third-party users can create new enquiries, view existing ones, and add comments or attachments as long as the enquiry is open.
No, once an enquiry is closed, it can’t be reopened. If you’re not satisfied with the resolution, you can raise a new enquiry.
We aim to resolve all enquiries quickly, with most responses provided within 10 working days. You’ll get an email when there’s a status change or if more information is needed. You can also track the progress in MyWP under the Enquiries tab.
Only the original submitter of an enquiry will receive email notifications for responses or updates. If you’re following up on an enquiry made by someone else, you’ll need to log in to MyWP and check the enquiry tab for updates.
MyWP Projects system requirements
To experience MyWP Projects in the best way, we recommend accessing it via a desktop computer using the latest version of your chosen web-browser. An optimised mobile version will be available in the future.
Note: You can check what the latest browser versions are on the browser update website. Keep in mind you should always consider impacts to other applications before choosing to upgrade.