Extended outage claim

$120 service standard payment for outages lasting 12 or more hours

We administer the State Government’s $120 extended outage payment, which is a one-off payment of $120 per any supply interruption that lasts longer than 12 consecutive hours.

The payment is an acknowledgement of the inconvenience for customers who have experienced a long supply interruption while waiting for repairs to be completed and restoration of power to occur. Payment of successful claims will be made to your nominated account within 30 days.

What do I need

• You must have experienced a network power outage lasting 12 continuous hours or more and meet some eligibility criteria
• Your meter number, located on the second page of your power bill
• Power outage start date (claims must be submitted within 60 days of the outage).
• Your BSB and Bank Account number. Please take the time to ensure the accuracy of these details to ensure your payment can be processed as quickly as possible.
• If submitting for a Sub Meter, you will need to attach a photo or scanned copy of the account/invoice you received from your electricity bill provider.

Please note: Account holders will not be eligible for payment if the power outage is caused by the account holder or any equipment or assets (including privately owned electrical installations) at the property of the account holder.

Customers who receive bills from a strata management or other similar shared groups, and not from an energy provider, are eligible for an extended outages payment if the loss of power is network related.