Become a sensitive customer

Register to become a sensitive customer

Western Power has to set restoration priority on a day-to-day basis. In the case of widespread power outages (such as storms or bushfires), we need to prioritise certain parts of the network for restoration.

‘Sensitive customers’ are Western Power’s priority customers commercial and industrial businesses with sensitive loads such as hospitals, utilities, large public venues and heavy industry with environmental concerns.

Sensitive customers also include those using life support equipment at home.

Eligibility to become a sensitive customer

To become a sensitive customer, you need to meet the relevant criteria, which is based on a risk assessment including risk of injury and fatality that may result from a power interruption.

What to do in the case of a unexpected power outage

If you are a sensitive customer and need to report a power outage, you should call us on 13 13 51.

Become a sensitive customer

If your business meets the criteria to become a sensitive customer, you should fill in the application to become a sensitive customerand return the form to Western Power as soon as possible.