Non-notification of planned work

Sometimes it's necessary for Western Power to interrupt your power supply so we can safely carry out maintenance work or upgrade the network.

We do this only when it's absolutely necessary and try to schedule outages to minimise disruption.

In recognition of the inconvenience caused when we fail to provide notice, you may be eligible to receive a $50 service standard payment if:

you did not receive at least 72 hours’ notice of the planned outage
your claim is made within 60 days of the outage date
you or your electricity retailer did not request that the outage occur (e.g. you did not request us to temporarily disconnect your supply to safely carry out renovations or repairs)
a service standard payment has not been previously issued to you, for the same outage at the premises.
The outage was planned network maintenance and not a fault, emergency or remedial repairs.

You will be notified of the outcome within 30 days of receipt of your application form..

Non-notification of planned work form

Details about your account you are claiming for

Name as shown on account *

Meter or sub-meter number *

Date of power interruption *

Address *

Suburb or town *

Postcode *

First name *

Last name *

Email *

Phone *

(if different from property address)

Postal address

Postal suburb or town

Postal postcode

BSB *

Account number *

Name of account holder *

We are under no obligation to verify the following;
- correctness of the bank account details
- the authority of the undersigned on the bank account details and the authority of the undersigned as conclusive evidence of authority to execute this agreement on behalf of the vendor (name above).
We will not be responsible for any delays in payment or error due to factors outside our reasonable control including delays in the banking system.
We reserve the right at any time to terminate or suspend this direct credit payment method and to pay by cheque or any other manner which we may determine.

By submitting this claim form, I confirm that the information in this claim is true and correct