Extended outage

Customers affected by power outages lasting 12 continuous hours or more, may be eligible for an $80 service standard payment.

This payment is available to electricity account holders who:

• are connected to the Western Power grid
• use less than 50 megawatt hours of electricity a year, which is nearly all houses and most small businesses
• experience a network power outage lasting 12 continuous hours or more
• had at least 12 hours pass between when we were notified of the power outage and power was restored 
• have made the claim within 60 days of the date power was restored 
• did not cause the power outage
• had a power outage that was not the result of an emergency action by police, fire or emergency services
• did not request the power outage
• have not previously been paid under the scheme for the same outage at the same address
• have not been affected by a retailer disconnection

Please note:  Account holders will not be eligible for payment if the power outage is caused by the account holder or any equipment or assets (including privately owned electrical installations) at the property of the account holder.

Customers who receive bills from a strata management or other similar shared groups, and not from an energy provider, are eligible for an extended outages payment if the loss of power is network related.

When submitting a claim, you will need to select submeter at the top of the application and attach a photo or scanned copy of the account you receive from the Strata Manager for your power usage.

Please make sure you have your bank account details on hand before making a claim.