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Customer damage

Experienced loss or damage?

Approximate time required to submit claim: 7 minutes.

Make a claim

If you've experienced damage due to a power outage or surge, you could be eligible for compensation.

Customers who receive bills from a strata management company or other similar shared groups, and not from an energy provider, will need to select submeter at the top of the application, and attach a photo or scanned copy of the account you receive from the Strata Manager for your power usage.

Please provide your meter or submeter number even if your claim is not power-related.

If your claim relates to unusual circumstances and you are not able to provide your meter details, please email claims.management@westernpower.com.au for advice.

Please make sure you have your bank account details to hand before making a claim.

Experienced loss or damage?

Approximate time required to submit claim: 7 minutes.

Make a claim