All Streetlights FAQs
Streetlight faults
Western Power will respond to maintenance issues: dim, flickering, or non-functional streetlights and those that stay on all day.
All maintenance issues can be reported using our streetlight reporting tool.
Any hazardous faults, like a fallen pole, displaced access cover or otherwise damaged light should be reported to us via 13 13 51.
We are also gradually replacing existing light bulbs with more energy efficient, and targeted LED luminaires, which may appear brighter. If your streetlight is too bright or there is an issue with light spill into your property, please call us on 13 10 87 to discuss options
As we install and maintain streetlights on behalf of most local governments – If your request to us will require changing the number, position or light output of streetlights you will likely need your LGAs permission to submit the request. Please check the details on our move or remove streetlights service.
Main Roads WA installs and maintains freeway and main arterial road lighting. Main Roads WA can be contacted at mainroads.wa.gov.au or on 13 81 38.
Streetlight faults are normally fixed within 5 working days in the metropolitan area and major regional centres (eg Kalgoorlie, Geraldton or Albany) and 9 working days in rural areas.
In most cases, we fix the fault on the day of inspection.
In areas where the power supply is underground, we've seen an increased number of cable faults. These faults are more complex to assess, locate and repair.
Basic cable faults can take up to 12 weeks to repair.
If cabling is non-compliant with standards, a full upgrade of the underground cable system is needed. Full upgrades can take months from design and engineering to planning and scheduling of cable laying.
Our interactive map includes all streetlights that Western Power owns or manages on behalf of local councils.
If the streetlight you wish to report is not visible on our map, it may be the responsibility of Main Roads WA or the local council where the streetlight resides.
Main Roads WA can be contacted at www.mainroads.wa.gov.au or on 13 81 38.
You can view a full list and contact details of all local governments within Western Australia at the WALGA website.
If you are unsure about who owns the streetlight, you can also call us on 1800 622 008.
LED streetlights
Light-emitting diodes (LEDs) are compound semi-conductor devices that produce visible light when an electrical current passes through them.
- Energy and maintenance costs are lowered substantially because they have a life of up to 100,000 hours.
- The light diffuses and distributes more precisely.
- They reduce glare and light only targeted areas.
- They’re more environmentally friendly because LEDs don’t contain the hazardous substances present in older lights.
When compared to previous street lighting, LEDs may appear both brighter and whiter. This is largely due to the colour of the lights.
Fortunately, the direct light from LEDs will minimise glare which also reduces light into and onto properties in most situations.
The new LED lights will provide a more uniform illumination of the area and will be brighter compared to the old lights.
Street light systems with LEDs are more focussed, ensuring more of the light shines onto residential streets and public sidewalks with less light spill into adjacent areas.
Streetlight installations
Western Power may approve the gifting of ownership of existing streetlights from the Local Government Authority to Western Power if the following criteria are met:
- A constructed drawing of the street light installation is provided to Western Power
- The streetlights meet the specification of Western Power’s product range
- The streetlights have been regularly maintained, and are in good working order
- Any work, advised by Western Power, to modify the connection point is undertaken by the Local Government Authority