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Self-read meter customers

Self-read meter customers

Some our customers are registered as 'self-readers.' They read their own meter and provide the reading to us, then we validate it and pass it on to Synergy for billing. Some of these customers are known as 'mandatory self-readers' because they live in an area where it is not economically feasible for us to send a meter reader every two months. Other customers are known as 'non-mandatory self-readers' because they have registered as self-read via arrangement with Synergy. Readings can be provided online via self reading portal or by phone via 1300 662 708. To change or update your mailing... Read more

If you are a self-reader, you can submit your readings online or over the phone. Dial 1300 662 708 and follow the prompts to submit your readings using your telephone keypad. You will need your NMI number and meter number. You can also provide your email address either in the comment section when submitting your readings online, or by contacting us on 13 10 87. We will then email you a reminder when your meter reading is due. Not sure how to read your own meter? View our guides on how to read your meter.   Submitting your readings by phone The phone option is not compatible with meters that... Read more

If you want to become, or cease being, a self-read customer please contact your retailer Synergy. Having become a self-reader, please wait for the next period in which your reading is due to log onto the online portal for the first time.

NMI stands for National Metering Identifier. Your NMI: Will always start with the digits ‘800’ and is 11 digits in length Can be found on you ‘self-reading due’ reminder notification from Western Power (either email or SMS), and Can be found on your most recent Synergy bill, under the section ‘Your energy supply details’ on page 2. Don’t have a reminder or electricity bill handy? Please contact Synergy to be provided with your NMI.

Yes please! Giving us regular bi-monthly meter readings will make your electricity bills as accurate as possible.

It’s so we can capture in our database how much energy you’ve used and this will ensure the amount your retailer charges you accurately reflects your consumption. We like to get a meter reading from you when your reading is due, so we know exactly what you’ve used. If you do not submit your reading within the required time frame, we will provide your retailer with an estimated consumption value, which we will do by estimating the amount of energy you’ve used since the last meter read.

Please refer to the ‘self-reading due’ reminder notification from Western Power (either email or SMS) for the details of when your reading is due by. New to reminders? Please log in to the online portal to register for reminders by email or SMS. Alternatively, you can refer to your most recent electricity bill, under the section ‘Your energy supply details’ on page 2.

You can only submit a meter reading, when your reading is due. Your reminder notification will remind you when it is the right time to do so.

If you do not submit your reading within the required timeframe, we will provide your retailer with an estimated consumption value, which we will do by estimating the amount of energy you’ve used since the last meter read.

Sometimes it's easy to make mistakes, for example submitting your reading back-to-front, or just entering the incorrect reading. If a reading submitted to us fails our validation checks, we are required to determine whether or not the reading is acceptable or not. In cases where a reading is deemed unacceptable, we are required to provide an estimate to your retailer in line with our regulatory framework’s substitution method.

We take account of the following factors to give the most accurate estimates possible: The time of year (so we’ll assume you use more energy during the winter and summer months and less in autumn and spring). The history of your energy use, based on the meter readings you’ve sent us and annual readings we’ve taken.

The trouble with estimating readings is that they may be out of line with your actual energy use. That’s why it’s best to give us actual readings when your readings are due, to allow us to capture and pass this meter consumption data to your retailer, who will then calculate an accurate bill based on your actual energy consumption.

If we have to estimate your meter readings all the time without being supplied actual meter readings, these estimates will inevitably drift out of line with your actual energy use. If our estimates are too low over a period of time, then you (or we) finally obtain a meter reading and your retailer bills you with a large debt on your account, you understandably won’t be happy. So the best thing is to give us regular meter readings when you can so we can capture in our database the energy you’ve used. You will end up paying your retailer for exactly the energy you’ve used, no more, no less.

The online portal is optimised to be used on a desktop computer.  Please note: At present we do not have a self-reader application for Android or iOS devices, and our online web portal is not optimised for use on a mobile phone. Some self-read customers have reported issues of being presented with blank screens when using the online web portal on older Apple devices. If you experience this issue please: Retry using the portal on another browser or device, Or alternatively, please submit your reading using the telephone service by dialling 1300 662 708.

CAPTCHA authentication is a layer of security to detect suspicious activity on the online portal.  If this system considers the user to be suspicious, it will prompt the user to recognise images to authenticate the user is a human.