In addition to replacing meters that are reaching the end of their useful life, we can replace meters for reasons which assist us to provide services more efficiently (such as remote reading), or to keep up to date with technology advances and system compatibility.
Replacement of your meter is part of our commitment to ensure reliable and efficient electricity supply. Typically, our routine maintenance programs target meters that are reaching the end of their useful life. Proactively replacing meters ensures you can have confidence in the reliability of the meter readings that form the basis of your electricity bill.
If we have initiated replacement of your meter for maintenance purposes, there are no charges associated with this work. However, if you have requested a metering service from your retailer (e.g. to change your tariff or install solar panels) a charge may apply. Your retailer should advise you of any charges that apply at the time you request the service.
The meter at your property is owned by Western Power. We replace meters as required to ensure the ongoing safety and reliability of the network and your connection. Ongoing maintenance of metering equipment ensures that you, as our customer, can have confidence that your electricity consumption and generation is being measured accurately.
There a couple of actions you can take to ensure the new meter installation is completed quickly and with minimal disruption to you: Make sure there is clear and safe access to the electricity meter and switchboard, which could be located inside or outside your home. If your meter and switchboard are accessible, you do not need to be home. However, if we are unable to access the meter and switchboard because of a locked gate, an unrestrained pet or the meter and/or switchboard are inside, we will leave a card in your letterbox detailing what you need to do.
All authorised operational staff and contractors carry formal identification provided by Western Power. You can ask to see their identification at any time.
Please follow the instructions on the card, or contact our customer service team on 13 10 87 during business hours to arrange a convenient time for us to undertake the work.
We will need to turn off your electricity supply for approximately 20 to 30 minutes to safely replace your existing electricity meter with a new one. If you are home while our team member is working, we will let you know prior to switching your power off. If you are not available, we will carry out the work and leave a card to let you know the job has been completed. We understand it is difficult to be without power so whenever it is safe to do so, we perform our maintenance on a ‘live network’. However, on this occasion, we can only safely carry out this work with the power supply turned... Read more