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Advanced meters - safety, privacy and security

Advanced meters - safety, privacy and security

Advanced meters installed in Australia meet strict safety standards and comply with electromagnetic exposure limits developed by the Australian Radiation Protection and Nuclear Safety Agency (ARPANSA).

Current research by the World Health Organization indicates that there are no established health effects from the low exposure electromagnetic fields from advanced meters. In fact, using a mobile phone gives you greater exposure to radio waves than living in a house that has an advanced meter.

Public Health England (PHE), the UK Government watchdog on public health, states that advanced meters... Read more

An independent study completed by Total Radiation Solutions compared the percentage of the ARPANSA General Public Limit for radiofrequency emitted by advanced meters and household items:

Advanced meter inside – 0.011%

Wireless modem – 0.05%

Cordless phone – 0.17%

Advanced meter outside – 0.82%

Microwave oven – 1.49%

Mobile phone at 30cm – 2.03%

The Australian Communications and Media Authority's regulatory arrangements require wireless devices to comply with the exposure limits in ARPANSA’s publication Radiation Protection Standard for Maximum Exposure Levels to Radiofrequency Fields - 3 kHz to 300... Read more

There is no conclusive evidence as to any adverse health effects from low level radio-frequency electromagnetic energy exposure.

Health authorities around the world, including ARPANSA and the World Health Organization (WHO), have examined the scientific evidence regarding possible health effects from advanced meters. Current research indicates that there are no established health effects from the low exposure to the radio-frequency electromagnetic emissions from advanced meters. If you do have any health concerns, consult with your doctor.

No, the equipment does not use 5G. Advanced meters record electricity flows and communicate the information back to Western Power using a combination of low-level radiofrequency and cellular communications technology. Western Power's advanced metering infrastructure predominantly uses radio frequency, supported by 4G technology. When communicating, the emissions from an advanced meter are less than those produced from the remote device used to unlock a car, and less than a single SMS transmission. All devices comply with the maximum exposure levels as specified by ARPANSA. ARPANSA asserts that... Read more

There are a number of Commonwealth bodies charged with protecting people and the environment from radiation from telecommunications sources, including the Australian Radiation Protection and Nuclear Safety Agency (ARPANSA), the Australian Communications and Media Authority (ACMA), the Department of Health & the Department of Communications and the Arts.

All advanced meters used by Western Power are National Measurement Institute (NMI) pattern approved. This covers all relevant Australian Standards.

No. The data Western Power receives from AMI meters is only provided to those with rights to access the data such as the consumer and the consumer’s electricity retailer. We will not share it with a third party, for instance, for marketing or other purposes. 

Advanced meters do not capture your personal data. The only information an advanced meter sends is related to your energy usage and this data is encrypted to a very high standard.

Advanced meters cannot capture your personal information such as name and address data or transfer it across the network. The only information an advanced meter sends is related to your energy usage and this data is encrypted to a very high standard. The data Western Power receives from AMI meters is only provided to those with rights to access the data such as the consumer and the consumer’s electricity retailer.

Western Power has put in place significant measures to ensure information remains safe and secure and is not accessed by unauthorised parties. 

No. The meter does not monitor individual appliances. It only measures how much electricity you're using overall and technical data relating to your electricity flows such as voltage and current.

There are no known circumstances where meters have spontaneously exploded in Australia. There have been media reports about exploding meters in the Eastern States, but these were actually a few meters that had been vandalised.

We’ve put significant measures in place to ensure information remains safe and secure and is not accessed by unauthorised parties. These security measures:

meet standards recommended by experts worldwide

are regularly tested and updated to ensure data remains protected against security threats

include physical anti-taper guards, remotely monitored alarms, encryption and security keys used during data transmission & physical and electronic protection of the data stored by Western Power.

Your personal information, including name and address cannot be captured by an advanced meter, nor can an... Read more