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If I cancel my service request am I entitled to a refund?

A refund can be requested if you have not received a service and adequate notice is provided.   

Please contact Western Power on 131087 or email within 3 business days of the service request submission.

Charges will apply if:

  • the crew arrives to find the site is not ready for scheduled work within 15 mins of arriving;
  • crew attendance is no longer required once on site; or
  • A minimum of 24 hours’ notice (before the appointment / visit) is not provided.

Refund requests are considered on a case by case basis.