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Contact us

Have a question or want to leave some feedback?

  • General enquiry
  • Feedback
  • Complaints

Call our 24-hour emergency line 13 13 51 now to report a fault or hazard.

What is a fault or hazard?

  • No or partial power
  • Damage to overhead or underground power lines, green dome/pillar or other power equipment
  • Electric shock or tingle
  • Fallen or low hanging power lines
  • Other dangerous situations

Your enquiry

Contact information

We understand that sometimes you might have a complaint about our products or services. Please tell us about it as your feedback helps us improve what we do. We’ll listen to your complaint and do everything we can to resolve it. Your privacy will be maintained at all times in accordance with our privacy policy. You can learn more about our complaints process here.

Claims compensation

Occasionally, power failure can cause loss or damage. For this reason we provide affected customers with the opportunity to claim compensation. You can learn more about our claims process here, or go directly to our customer damage report form to make a claim.

Online complaint form

Click here

Contact details

General enquiries 13 10 87 (7am-5pm Monday to Friday)* enquiry@westernpower.com.au
Emergencies & outages 13 13 51 (24 hours) *  
Report streetlight faults or graffiti 1800 622 008 Log a streetlight fault
or report graffiti
Complaints 13 10 87 *  
Report fraudulent or corrupt behaviour
by a Western Power employee or contractor
1300 304 550  

* Local call charges apply from a landline phone. Mobile phones may incur a higher charge.

Accessibility

We aim to provide information, facilities and services that are fully accessible.

  • if you have a speech or hearing difficulty, contact us through the National Relay Service on 1800 13 13 51
  • Interpreter services  Interpreter services 13 14 50
Contact information

Head office:

363 Wellington Street, Perth WA 6000

Postal addresses:

Main Western Power Mailing Address
GPO Box L921, Perth WA 6842

Western Power Complaints Team
Locked Bag 2520, Perth WA 6001

Meter Reading Services (Self-Read Meter Cards)
Reply Paid 8285, Perth BC 6849

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