Skip to content
Kalgoorlie storm response View details Close

Support

Why have the lights gone out?

We work hard to keep the lights on however for a number of reasons your power supply may be interrupted, resulting in a power outage.

Often outages are caused by events outside our control. For example, during storms, branches and debris can be blown into powerlines, while during bushfires power poles can be burnt and powerlines affected by the heat.

We also carry out maintenance on the electricity network that may result in an outage.

Common causes of power outages include:

  • vehicle or machinery accidents
  • high winds, lightning strikes and storms
  • debris or vegetation hitting powerlines
  • animal life, such as birds or possums coming into contact with network equipment
  • vandalism
  • bushfires
  • equipment failure
  • wiring or appliance faults on your property.

If your electricity supply is interrupted, then we work as safely and quickly as possible to restore power. Our emergency response teams work 24 hours a day seven days a week to fix faults that may occur.

While we are prepared to respond to power outages when they occur, we ask that you are also prepared. For example, we recommend that people who live in high fire risk areas have access to a generator.

Need up to date information?

You can keep up to date with power outage information:

If you see fallen powerlines or hazards on the electricity network, stay clear and make the safe call to our 24/7 emergency line on 13 13 51.

phone.svg

Need to speak to someone?

We're here to help.
Call us on 13 10 87 (7am-5pm Monday to Friday) or
email your enquiry to enquiry@westernpower.com.au

Close
Kalgoorlie storm response

Update 19 November 2017 - 6.30pm

We have restored electricity to about 3,000 customers in the Kalgoorlie-Boulder area since the wild storms that struck the Goldfields yesterday.

We have eight extra specialist crews in the region working into the night to restore power as safely and as quickly possible to our other 14,000 customers currently without electricity.

Further restorations are expected this evening, but people - especially those with an individual connection wire from their house to the network that has been brought down by debris - should be preparing for a night without power.

In some limited cases those individual customers may be without power for several days more until connections can be repaired and tested and declared safe by authorised specialists.

Four 500kVA Western Power Emergency Generators will be used to assist in restoration and other critical infrastructure when it is safe to do so. Two nursing homes have had power restored with the use of generators.

We are continuing to focus efforts on lines that can restore power and services to critical infrastructure and large numbers of customers in an attempt to return power as quickly and as safely to as many people as possible.

The priority areas for our crews at the moment are in Coolgardie, Kambalda, Boulder, Lionel West , Somerville and Picadilly South, the central business district and Hannan and Porter Streets in Kalgoorlie.

Over 173 hazards were registered with Western Power which has been reduced substantially but there are still a number of hazards left to attend, and our crews are discovering more hazards as they move through the network frustrating our progress.

If you see a fallen powerline or damaged pole call make the safe call to Western Power on 13 13 51 or if it is a life-threatening emergency, please call 000.

Power outage map for restoration times.