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What is the meter reading process?

Western Power’s meter reading processes vary slightly depending on the customer and the type of meter.

Manual read carried out by Western Power 

We will read your meter either monthly or bimonthly depending on your tariff.

  1. A meter reader will visit your premises and take the read. If it is not possible for to take a read they will leave a skipped read card explaining why and the read may be estimated.
  2. Once the read is taken, the meter reader will upload the reading to our system, which validates your read against the site's previous history of consumption. If the reading doesn’t validate, we do a re-read or substitute a reading based on estimation rules outlined in Section 12 of the Metrology Procedure for Metering Installations on the Western Power Network.
  3. We then send the validated data to your retailer overnight and your retailer bills you accordingly.

Self-readers

Mandatory self-readers

If you live in an area where it is not economically feasible for Western Power to send a meter reader out regularly, you'll be asked to read your own meter.

Non-mandatory self-readers

You can request to read your own meter via arrangement with Synergy.

Self-read process

  1. All self-readers will be notified via mail that it is time to provide a reading.
  2. Readings can be provided online via the self-reading portal or by phone via 1300 662 708.
  3. Once we receive the reading it is validated and the process continues in the same way as manual reads.

Remote meter read data collection

These meters are used by customers who need to comply with the West Australian Electrical Regulations 2008 or for commercial and industrial customers who require large scale consumption of energy for their operation. The commercial and industrial customers are classed as contestable, meaning they can choose their retailer.

These meters collect data remotely at either 15 or 30 intervals minutes and transmit the data to Western Power's metering database via a mobile phone sim card in the meter.

Once the data is collected it is validated per sections 10 and 11 of the Metrology Procedure for Metering Installations on the Western Power Network and published to the customer's retailer.

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Need to speak to someone?

We're here to help.
Call us on 13 10 87 (7am-5pm Monday to Friday) or
email your enquiry to enquiry@westernpower.com.au

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Kalgoorlie storm response

Update 19 November 2017 - 6.30pm

We have restored electricity to about 3,000 customers in the Kalgoorlie-Boulder area since the wild storms that struck the Goldfields yesterday.

We have eight extra specialist crews in the region working into the night to restore power as safely and as quickly possible to our other 14,000 customers currently without electricity.

Further restorations are expected this evening, but people - especially those with an individual connection wire from their house to the network that has been brought down by debris - should be preparing for a night without power.

In some limited cases those individual customers may be without power for several days more until connections can be repaired and tested and declared safe by authorised specialists.

Four 500kVA Western Power Emergency Generators will be used to assist in restoration and other critical infrastructure when it is safe to do so. Two nursing homes have had power restored with the use of generators.

We are continuing to focus efforts on lines that can restore power and services to critical infrastructure and large numbers of customers in an attempt to return power as quickly and as safely to as many people as possible.

The priority areas for our crews at the moment are in Coolgardie, Kambalda, Boulder, Lionel West , Somerville and Picadilly South, the central business district and Hannan and Porter Streets in Kalgoorlie.

Over 173 hazards were registered with Western Power which has been reduced substantially but there are still a number of hazards left to attend, and our crews are discovering more hazards as they move through the network frustrating our progress.

If you see a fallen powerline or damaged pole call make the safe call to Western Power on 13 13 51 or if it is a life-threatening emergency, please call 000.

Power outage map for restoration times.