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Western Power App

With the Western Power App you can get receive updates to your smart phone when unplanned and planned electricity outages are going to impact your property or business.  You can also log in to the app at any time to check the status of outages for your suburb or property.

The app is designed for both smart phones and tablets and will work on:

  • iOS (iPhone & iPad) version 7 or higher
  • Android (phones & tablets) version 4 (Ice Cream Sandwich) and higher
  • Windows (phones & tablets) version 8 or higher

 

First you’ll need to create an account.  Download the app, then select log in on the front screen. Follow the instructions to create an account. You can sign up using one of your existing social media logins or by creating a separate login.

Creating your own account allows you to receive power outage notifications specific to your property or business. You will continue to receive these notifications unless you log out or disable your account.

There are two ways to add a property. 

Option 1:  When you first download/log in to the app, there will be an “add property” option.  You can select to add the property using your address or your meter number.

Option 2: You can also add properties whenever you’re in the application through the “add property” screen or the “manage properties” screen.

Your meter number is at the top on the second page of your electricity bill.

If you are having trouble locating it please call us on 13 10 87.

 

You can delete a property through the “manage properties” screen.  This screen gives you options to edit or delete a particular property, or to add others if you wish.

Yes, you can edit the property name through “manage properties.”  Select the edit button underneath the property you wish to change the name of and then type the new name and press the save button.

You can input your suburb name on the first screen (after the welcome screen). The app will return information on whether your suburb’s power is on (green) or the suburb is affected by a power outage (amber). 

Within the app when you are logged in, you can also view suburb information from your “my properties” screen.   If your property is affected the status will show as “power off” (red) with an estimated time for your power to be restored. 

Or, you can go to “lookup suburb” from the menu and input the suburb you’re interested in and select.  The power status of that suburb will display either green “power on” if there are no known interruptions or red “power off” if the suburb is affected by interruptions, with an estimated power restoration time.

In the “my properties” screen in the app, you can see the status of any property you have registered.  If you have a planned outage scheduled for the future, next to the status you will see a start date & time and end date & time.  You can also view a message regarding the planned outage by clicking on the arrow on the right.

If a planned outage is currently in progress, your impacted property will display a red status “power off” with a start and end date and time for the outage.

Notifications can be turned on at first download – there will be a pop up screen asking if you wish to enable notifications.  They can also be enabled through the settings screen in the app.  You can enable both push and SMS notifications through the settings screen.  You can also enable push notifications only through your device’s notification centre.

Notifications can be turned off from the settings screen in the app.  You can disable both push and SMS notifications in this screen. 

You can disable push notifications through your notifications centre on your device.   This won’t disable SMS notifications if you have enabled them at some point – you will need to do this in the “settings” section of the app.

You can also disable SMS notifications at any time by replying “STOP” to a notification from Western Power.

Select another page within the app then go back to the home page. This will refresh the app.

The app refreshes itself every 5 minutes.

This is a known issue for certain addresses where Google and our system consider the suburb of the address to be different. In this case, please register the property using the meter number as this is the most accurate method to track outages.

No.  We only collect specific details needed to send you accurate notifications. This information is stored securely.

Please call us on 13 10 87 or email enquiry@westernpower.com.au.

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We're here to help.
Call us on 13 10 87 (7am-5pm Monday to Friday) or
email your enquiry to enquiry@westernpower.com.au

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Kalgoorlie storm response

Update 20 November 2017 - 1pm

We have restored more than 6,000 customers since the wild storms struck the area on Saturday night. There are another 10,000 to go with many individual jobs to fix.

We have one major line to repair from our Piccadilly substation and then all lines from that site will be repaired. All going well, this will see electricity restored for a large number of customers in Boulder by this evening.

Fresh crews are onsite in Kambalda and we are also aiming to have power to most of the town by this evening. But there is damage across a wide area which is hampering our restoration efforts.

As we move through and systematically return power to the network there may be some frustration from homes and businesses as parts of suburbs will come on before others. This is because they are fed from a different line. In addition, some suburbs with underground power are fed from damaged overhead lines.

This is what has happened in parts of Piccadilly and Lamington in Kalgoorlie. We understand the confusion this is causing but we ask for continuing patience as we work to return network power.

In preparation for restoration, we ask homes and businesses to please make sure that RCD’s have been reset and property damage repairs are made by a qualified electrician.

We cannot reconnect service lines to homes if your private connection is not safe.

We also have three electrical inspectors that will assess the work done to private residences to make sure the connection is ready and safe for network connection.

Our control centre will systematically re-energise parts of the network once they are cleared and made safe by crews.

Although the majority of hazards have been cleared there are still repairs that need to be completed to return some customers to network power. The widespread nature of the damage means some individual homes will be without power for several days. Most schools in the region are closed today. But we are hoping to have the bulk of the Goldfields region with power by today.

We have also had some customers inquire about vouchers and compensation. Western Power's depot in Kalgoorlie is operational only and does not have any of these forms.

Customers who are eligible for the 12 hour extended $80 outages payment from the State Government can access those forms from our website. This payment is not designed to compensate for all losses. It is an acknowledgement of the inconvenience of long outages. You should contact your insurer to inquire about further damages claims.

If you see a fallen powerline of damaged pole call make the safe call to Western Power on 13 13 51 or if it is a life-threatening emergency, please call 000.

Power outage map for restoration times.