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Transition from ETIC to eNotice for electrical contractors

We will be shutting down Electronic Ticketing (ETIC) in early 2018, after which all electronic notices will need to be submitted through EnergySafety’s eNotice.

At the commencement of the shutdown phase, we will restrict ETIC’s functionality, which means you will no longer be able to submit a Preliminary notice in ETIC – you must use EnergySafety’s eNotice.

EnergySafety’s eNotice is a web based facility used for the electronic lodgement of Preliminary notices, Notices of Completion and Electrical Safety Certificates for electrical work. It is free to register and use. For further information about EnergySafety’s eNotice, please visit www.commerce.wa.gov.au/energysafety/electrical-enotice

Western Power will commence its ETIC ‘shut-down’ phase on Monday, February 5. As a first step, we will remove the ability to submit a new Preliminary notice. After 16 March 2018, we will completely shut ETIC down. A reminder, once ETIC is completely shut down, any new electronic notices must be lodged through EnergySafety’s eNotice.

If you are a Contractor Connect or SACS accredited Electrical Contractor, please keep an eye out for a separate email which will advise you of your transition dates.

EnergySafety’s eNotice will be the only way for Contractor Connect and SACS to submit electronic notices to Western Power once ETIC is shutdown.

Western Power has updated the relevant scheme documentation to reflect this change. Read more about the changes to the Connection Schemes

We encourage you to use EnergySafety’s eNotice to submit your notices to Western Power. This will save you time, as you will no longer be required to submit an additional Notification of Inverter Energy System Connection Details form. EnergySafety’s eNotice will collect the information required by Western Power.

We will no longer accept Preliminary notices in ETIC within the first couple of months of 2018. Important dates will be communicated with industry in the near future.

Preliminary notices that have been submitted in ETIC will not be moved across to EnergySafety’s eNotice. If you submitted a Preliminary notice using ETIC and need to submit a Notice of Completion after the 16th of March, you are encouraged to do so using EnergySafety’s eNotice.  You can quote your ETIC Preliminary notice number in the comments section of your Notice of Completion in eNotice.

Western Power has developed new Service Request forms, which will provide electrical contractors with a single location to submit a Service Request via Western Power’s website. The new forms cover the below services:

  • Western Power to fit meter
  • Isolate existing supply to add meter
  • Conversion of phase
  • Temporary disconnect and reconnect
  • Temporary overhead supply
  • Overhead to underground

The new Service Request forms will be an easier way to request services and some will require upfront payment via credit card.

Two new forms have been introduced, so if you currently submit a notice requesting an Overhead to Underground conversion, or you wish to isolate an existing supply to add an additional direct meter, you must complete a new Service Request in order for the works to be carried out.

On Thursday 1st February 2018, the new Service Request forms will be launched. From this date, the method of requesting services will depend on which method was used to submit the related notice:

  • If you use EnergySafety’s eNotice – use the new Service Request form
  • If you are completing your Notice in ETIC – use the ‘old’ Online Network Service Request
  • If you submit paper notices – use the new Service Request form.

Once the Service Request forms have been launched, Western Power will be unable to accept Online Network Service Requests in relation to paper or eNotices.

Western Power will require up-front payment, via credit card, for the following services:

  • Western Power to fit meter (install of 1 – 2 meters)
  • Isolate existing supply to add meter (install of 1 – 2 meters)
  • Conversion of phase
  • Temporary disconnect and reconnect
  • Temporary overhead supply

Western Power will launch a new page on its website dedicated to Service Requests. You can find the new page by visiting the connections banner on the homepage.

If you would like any further information about the shut-down of ETIC, or the introduction of our new forms, please contact Western Power on 13 10 87, or email enquiry@westernpower.com.au.

Frequently asked questions

Service Requests

We've developed new forms that allow electrical contractors to submit a service request through our website. The electrical contractor service requests cover the following services:

  • Temporary overhead supply
  • Overhead to underground
  • Meter installation
  • Isolation of supply to add a meter
  • Temporary disconnection and reconnection
  • Phase conversion

The service requests require upfront payment via credit card.

If you require an overhead to underground appointment, you need to submit a service request in addition to your preliminary notice. Remember to supply your project reference number. 

If you require an isolation of supply to add a meter (previously known as 'subs to masters') you'll need to submit a service request, in addition to your preliminary notice.

We no longer accepts Online Network Service Request forms.

We require up-front payment via credit card for the following services:

  • Western Power to fit meter (install 1 – 2 meters)
  • Isolate existing supply to add meter (install 1 – 2 meters)
  • Conversion of phase
  • Temporary disconnect and reconnect
  • Temporary overhead supply

We'll provide a quote for multiple meter services.

Service request forms are used for direct meters only - not current transformer (CT) meters.

Requesting up-front payment for services, enables us to recover costs for services delivered, operate more efficiently with automation and focus our resources on providing quicker and more efficient services to the community.

Your electrical notice must be received and processed by our systems before a service request form relating to that notice, can be submitted.

If you submitted an eNotice, please allow 15 minutes from the time you receive your email from EnergySafety with your eNotice PDF, before attempting to complete a service request.

If you submitted a paper notice to us by fax or email, please note that it can take up to 30 days for paper notices to be processed manually.

If you see an error message when you enter your notice number into the service request form for an electrical service, please contact 13 10 87.

You can find the new page by visiting the electrical contractor landing page on the website.

Notices

  1. Ensure your customer has requested an account from their Retailer
    Asking your customer for a copy of their account confirmation, from their retailer is the best way to ensure that an account has been opened and will assist in minimising address or supply type mismatches.
  2. Provide the correct Supply type (Temp / Perm)
    If the Retailer is Synergy, the supply type can be temporary or permanent and it can be difficult to tell the difference looking at the meter.  The format of the reference number can be used to determine the supply type. A number starting with P300 is permanent, a number of T300 is temporary. For other Retailers, the supply type will always be permanent.
  3. Classifying your notice as an Alteration/Addition for existing supplies
    If you are relocating an existing meter on site to a new location, your notice should be classified as an alteration/addition and not a new installation.
  4. Do not select Network operator attendance required, if you installed the meter and require Western Power to energise.
    SACS accredited EC’s should select N to this question on their notice, to avoid customer delays. Western Power will automatically recognise jobs that require energisation. 
  5. Answer the ‘Did you install this meter’ question correctly
    You should answer yes to this question only if you installed the meter as part of work being notified in the current notice.  If you revisit a site to perform additional works and the work scope does not include a meter installation, then you should answer No. 

We encourage you to use EnergySafety’s eNotice to submit your notices to Western Power. This will save you time, as the form includes validation and will populate the address if you provide a meter number and you will no longer be required to submit a separate Notification of Inverter Energy System Connection Details form to Western Power.

Cut over

Preliminary notices that have been submitted in ETIC will not be moved across to EnergySafety’s eNotice. If you submitted a Preliminary notice using ETIC and need to submit a Notice of Completion after March 16 2018, you are encouraged to do so using EnergySafety’s eNotice. You can quote your ETIC Preliminary notice number in the comments section of your Notice of Completion in eNotice.

Over the last 18 months, we communicated the change to industry via social media, peak body newsletters and emails. EnergySafety also included information about the change in their industry bulletins. We understand and appreciate the change may impact the way EC’s carry out their business as usual activities, our team of customer service agents are ready to help out with any enquiries EC’s may have regarding the change.

eNotice

EnergySafety’s eNotice platform is used for the electronic lodgement of Preliminary notices, Notices of Completion and Electrical Safety Certificates for electrical work. It is free to register and use. For further information about EnergySafety’s eNotice, please visit www.commerce.wa.gov.au/energysafety/electrical-enotice

If you would like any further information about the shut-down of ETIC, or the introduction of our new forms, please contact Western Power on 13 10 87, or email enquiry@westernpower.com.au

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