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Self-read meter customers FAQs

Some our customers are registered as 'self-readers.' They read their own meter and provide the reading to us, then we validate it and pass it on to Synergy for billing.

Some of these customers are known as 'mandatory self-readers' because they live in an area where it is not economically feasible for us to send a meter reader every two months.

Other customers are known as 'non-mandatory self-readers' because they have registered as self-read via arrangement with Synergy.

Readings can be provided online via self reading portal or by phone via 1300 662 708. To change or update your mailing address and/or contact details you are advised to contact Synergy directly.

You can submit your readings online or over the phone. Dial 1300 662 708 and follow the prompts to submit your readings using your telephone keypad.

You will need your NMI number and meter number.

You can also provide your email address either in the comment section when submitting your readings online, or by contacting us on 13 10 87. We will then email you a reminder when your meter reading is due.

Submitting your readings by phone

The phone option is not compatible with meters that have five or more channels or residences with more than one meter.

If you have one of these meters or have multiple meters listed against your NMI you can only submit your reading online.


Need to speak to someone?

We're here to help.
Call us on 13 10 87 (7am-5pm Monday to Friday) or
email your enquiry to

Kalgoorlie storm response

Update 19 November 2017 - 6.30pm

We have restored electricity to about 3,000 customers in the Kalgoorlie-Boulder area since the wild storms that struck the Goldfields yesterday.

We have eight extra specialist crews in the region working into the night to restore power as safely and as quickly possible to our other 14,000 customers currently without electricity.

Further restorations are expected this evening, but people - especially those with an individual connection wire from their house to the network that has been brought down by debris - should be preparing for a night without power.

In some limited cases those individual customers may be without power for several days more until connections can be repaired and tested and declared safe by authorised specialists.

Four 500kVA Western Power Emergency Generators will be used to assist in restoration and other critical infrastructure when it is safe to do so. Two nursing homes have had power restored with the use of generators.

We are continuing to focus efforts on lines that can restore power and services to critical infrastructure and large numbers of customers in an attempt to return power as quickly and as safely to as many people as possible.

The priority areas for our crews at the moment are in Coolgardie, Kambalda, Boulder, Lionel West , Somerville and Picadilly South, the central business district and Hannan and Porter Streets in Kalgoorlie.

Over 173 hazards were registered with Western Power which has been reduced substantially but there are still a number of hazards left to attend, and our crews are discovering more hazards as they move through the network frustrating our progress.

If you see a fallen powerline or damaged pole call make the safe call to Western Power on 13 13 51 or if it is a life-threatening emergency, please call 000.

Power outage map for restoration times.