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Self-read meter customers FAQs

Some our customers are registered as 'self-readers.' They read their own meter and provide the reading to us, then we validate it and pass it on to Synergy for billing.

Some of these customers are known as 'mandatory self-readers' because they live in an area where it is not economically feasible for us to send a meter reader every two months.

Other customers are known as 'non-mandatory self-readers' because they have registered as self-read via arrangement with Synergy.

Readings can be provided online via self reading portal or by phone via 1300 662 708. To change or update your mailing address and/or contact details you are advised to contact Synergy directly.

You can submit your readings online or over the phone. Dial 1300 662 708 and follow the prompts to submit your readings using your telephone keypad.

You will need your NMI number and meter number.

You can also provide your email address either in the comment section when submitting your readings online, or by contacting us on 13 10 87. We will then email you a reminder when your meter reading is due.

Submitting your readings by phone

The phone option is not compatible with meters that have five or more channels or residences with more than one meter.

If you have one of these meters or have multiple meters listed against your NMI you can only submit your reading online.


Need to speak to someone?

We're here to help.
Call us on 13 10 87 (7am-5pm Monday to Friday) or
email your enquiry to