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Network access billing

Customer care and access billing management system

Customer care and billing (CC&B) system (NetCIS) calculates the access charges for our customers.

The CC&B system has changed the way we communicate on a commercial basis. The areas of change include:

  • retirement of the web based TOAAPS billing system
  • introduction of the XML communication process which affects:
    • receiving of invoices
    • disputing process
    • payment processes
  • the presentation of invoices, which eliminated the inclusion of meter data and standing data

Standing data and meter data that is sent to the retailer portal remains unchanged.

Network billing specification

The network billing specification outlines the business-to-business (B2B) process for the electronic exchange of network billing transactions between the network operator and code participants. It has been jointly developed by both parties in agreement with the WA B2B specification work group – terms of reference. It is also available in zip file format.

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Need to speak to someone?

We're here to help. Call us on 13 10 87 (7am-5pm Monday to Friday) or email your enquiry to enquiry@westernpower.com.au