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Meter reading FAQs

As a self read customer, it is important that you understand how you read your meter. Entering the correct information, when providing Western Power with your meter reading, will ensure that you are billed accurately.

Clock-face dial meters have four, five or six dials, which alternate in direction. To read these meters:

  • stand directly in front of the meter
  • starting from the right, read each dial and write down the figures
  • when a dial hand points between two numbers, write down the lower of the two
  • if the hand points between 0 and 1 write down 0, but if the hand points between 0 and 9, write down 9
Diagram 1 Diagram 2
Diagram 1 -  Meter with 27038 reading Diagram 2 -  Meter with 04981 reading
For example, the reading in diagram 1 is 2-70-3-8, that is, 27,038 kilowatt hours (units).
  • when a dial hand appears to be exactly on a number as on dial (D) in diagram 2, look at dial (C) to the right
  • if the hand on dial (C) has not passed 0, the number 5 has not actually been reached on dial (D) and the reading on that dial is the next lower number, 4
  • the reading in diagram 2 is 0-4-9-8-1. That is 4,981 kilowatt hours (units)

Download How to read your meter Dial meter

The electro-mechanical digital display meters have a six-digit display similar to the odometer of your car. To read these meters you simply write down the figures that are displayed.

Digital meter with a reading of 059745

Download the How to read your digital meter PDF

Electronic meters have a six-digit display register. The register can be static or can automatically step through a sequence of displays depending on your meter or tariff. A number that appears at the right-hand end of the register identifes each display or channel. For those meters on a standard residential or commercial tariff (A1, L1, K1 or M1), where the registers stay static, you simply write down the numbers that are displayed. For those meters on time of use tariffs, the meter register channels are specifc to you.

For those meters on time of use tariffs, the meter register displays/channels are:


Name / Description


Meter Code


Meter Serial Number


Programme ID Number






Kilowatt hours/Pulse


Total Kilowatt hours


Present Demand


Reset Number


On Peak Kilowatt Hours


On Peak Indicative Demand


On Peak Cumulative Demand


Off Peak Kilowatt Hours


Off Peak Indicative Demand


Off Peak Cumulative Demand


Weekdays High Shoulder Kilowatt Hours


Weekends Low Shoulder Kilowatt Hours

Not all channels are displayed on all meters. This depends on your tariff.

  • Customers on R1 tariff should record the figures from channels 10 and 20
  • Customers on SM1 (Smart Power) tariff should record the figures from channels 10, 20, 30 and 40
  • Customers on time-based demand tariffs S1 and T1 should record channels 10, 12, 20 and 22

Download the How to read your meter Electronic meter PDF

Bi-directional meters measure your energy consumption and your net energy generation. If you have installed a system which generates energy into Western Power’s grid then you should have a bi-directional meter. It is normally fitted as part of the process for successful applicants to Synergy’s Reverse Energy Buyback Scheme (REBS), but also applies to customers with generation systems who are not part of the scheme.

A sophisticated meter that records the electricity usage in half hour intervals as well as total consumption, a smart meter is capable of sending this information daily to Western Power.

Smart meters are part of a wider Western Power initiative called Smart Grid which seeks to take a traditional “poles and wires” electricity grid into the future by adding digital and communication technology.

If you are registered, you can lodge your self-meter read online. If you want to become a self-read customer please speak to your retailer.

Once a year Western Power is legally obliged to obtain a reading from every meter in the Western Power network.

The metering team attempt to make contact with the customer (note this can be done via SMS, email or letter); where this does not occur a letter is sent out requesting their assistance by means of the following 2 options:

The customer will receive an auto-acknowledgement of the email being received.    

The meter box is the customer’s responsibility and you should contact an electrical contractor who will be able to repair or replace it.

You should contact your retailer who will be able to discuss the situation with you.

We can provide consumption data, however, it may take us a couple of days.

Further Reading


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