If your electricity supply is interrupted, we work as safely and quickly as possible to restore power. Our emergency response teams work 24 hours a day seven days a week to fix faults on the network.
When restoring power, our guidelines determine the order of repairs so the greatest number of customer connections can be repaired as soon as possible.
When the network is damaged, our first action is to make the site safe for our crews and for the community, and then to assess the damage. Once we complete the repairs, we restore power using the following priority list:
essential services such as hospitals and other emergency services
High voltage lines
high voltage bulk transmission lines that supply power to thousands of customers
localised faults that affect clusters of homes and businesses
individual homes and businesses
If you see fallen powerlines or hazards on the electricity network, stay clear and make the safe call to our 24/7 emergency line on 13 13 51.