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Electricity generators

We know it is inconvenient to be without power and may be able to provide generators to priority customers.

In allocating generators during an outage, we prioritise our customers who provide essential services (e.g. hospitals and aged care facilities) and customers with health requirements dependant on power.

We encourage customers to plan for times when there is no power. Customers who may have a medical dependency on electricity are encouraged to talk with your doctor and perhaps make arrangements to relocate for the day.

If you would like us to consider your situation, please contact us on 13 10 87 prior to the planned outage date.


Generators must be used according to the manufacturer’s instructions.

Tips for using a generator:

  • you must use a licensed electrical contractor to install generators to fixed wiring
  • for your safety, the generator must not be connected directly into your house’s meter box or circuit panel as it can feed electricity back into the electrical system
  • select the appropriate generator for your needs based on number of appliances and total wattage
  • always follow the manufacturer’s or hirer’s instructions
  • it is important that generators are protected from weather and rain and located in a well-ventilated area that is not inside your house or your garage. Generators produce carbon monoxide fumes
  • store petrol and flammable liquids outside living areas in properly marked, approved containers, and do not store in a garage if a fuel-burning appliance is located there
  • plug appliances directly into the generator using heavy-duty extension cords
  • make sure extension cords are not frayed or worn
  • use the generator when necessary and don’t overload it

Need to speak to someone?

We're here to help.
Call us on 13 10 87 (7am-5pm Monday to Friday) or
email your enquiry to