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Connections FAQs

The connection of an underground cable from a power pole to a green dome near the front of your property is known as an underground connection.

 You need to organise an electrical contractor to install a mains cable from the green dome to your meter box to complete the connection.

  • In bad weather, underground connections are more secure than overhead service cables
  • An underground connection does away with the need to prune trees, as needed for overhead cables
  • Underground connections can improve the appearance and value of your property

More information can be found on the State Underground Power Program at the Department of Finance.

If you plan to demolish a property, and need the power disconnected and removed so the work can proceed safely, then first speak to your retailer to have your meter removed.

Your retailer will request us to disconnect the power.  We generally remove your meter and connection within 10 business days.

  • For overhead supply we remove the meter and overhead service cables
  • For underground supply we remove the meter. You must arrange to have the underground cable between the green dome and the building removed.

In certain circumstances, your retailer will request you complete the Connections, Disconnections and Metering form.  This will apply if you have a complex CT meter and to specific properties located in the CBD.

Running an underground cable from the pole in the street to your property is referred to as a pole to pillar (which is actually a green dome) connection. 

Depending on which side of the road the powerlines are, this may involve drilling under the road.

A green dome is then installed inside your property, close to the side and front boundaries.

You need to organise an electrical contractor to install a mains cable from the green dome to your meter box to complete the connection.

We offer an underground pole to pillar “connection” if your street has overhead powerlines.

The pole to pillar (which is actually a green dome) scheme has conditions and scheduled rates.

The scheme is compulsory if you are in an overhead area and building a new house, subdividing a property and in some cases, upgrading your power supply.

 

People frequently voluntarily choose to change to the underground pole to pillar connection, even if they are not building or subdividing, because:

  • in bad weather, it is more secure than overhead service cables
  • it does away with the need to prune trees
  • it can improve the appearance and value of your property.

You will need to get your own electrical contractor to run a cable from the pillar to your meter box.

A fixed charge of $681 per dwelling applies. You may be required to contribute further towards the costs under certain circumstances:

  • your lot is larger than 2,500 square meters or the pillar (a green dome) is located in a non-standard position that restricts electrical access
  • we are unable to access the site and position the pillar
  • you are building more than two domestic dwellings
  • we need to extend the network to reach your property
  • we need to upgrade the network to meet your capacity requirements
  • you want a dedicated pillar
  • the pillar is placed in a non-standard position
  • you require more than a standard supply.

Three and four lot strata developments may have a dedicated pillar as an alternative to a site main switchboard, potentially a lower cost solution. More options are available for electrical contractors.

Site pegging is required where the lot boundaries are undefined as this eliminates survey costs for customers.

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Need to speak to someone?

We're here to help. Call us on 13 10 87 (7am-5pm Monday to Friday) or email your enquiry to enquiry@westernpower.com.au