For any dangerous hazards or faults please call 13 13 51
How to report a faulty streetlight?
Search for a location and click the orange dot that represents the streetlight that's faulty, if multiple lights are out click multiple dots. Then fill out the details in the form and click submit.
How long does it take to repair a faulty streetlight?
Streetlight faults are normally fixed within 5 working days in the metropolitan area and 9 working days in rural areas. In areas where the power supply is underground, repairs may take longer if a fault in the underground cable needs to be located and repaired.
Can’t find a street light?
We install and maintain streetlights on behalf of most local councils. Councils control the location, brightness and number of streetlights in their area. Freeway and main arterial road lighting is installed and maintained by Main Roads Western Australia. If you are unsure please don’t hesitate to speak to us by calling 1800 622 008.
Update 19 November 2017 - 6.30pm
We have restored electricity to about 3,000 customers in the Kalgoorlie-Boulder area since the wild storms that struck the Goldfields yesterday.
We have eight extra specialist crews in the region working into the night to restore power as safely and as quickly possible to our other 14,000 customers currently without electricity.
Further restorations are expected this evening, but people - especially those with an individual connection wire from their house to the network that has been brought down by debris - should be preparing for a night without power.
In some limited cases those individual customers may be without power for several days more until connections can be repaired and tested and declared safe by authorised specialists.
Four 500kVA Western Power Emergency Generators will be used to assist in restoration and other critical infrastructure when it is safe to do so. Two nursing homes have had power restored with the use of generators.
We are continuing to focus efforts on lines that can restore power and services to critical infrastructure and large numbers of customers in an attempt to return power as quickly and as safely to as many people as possible.
The priority areas for our crews at the moment are in Coolgardie, Kambalda, Boulder, Lionel West , Somerville and Picadilly South, the central business district and Hannan and Porter Streets in Kalgoorlie.
Over 173 hazards were registered with Western Power which has been reduced substantially but there are still a number of hazards left to attend, and our crews are discovering more hazards as they move through the network frustrating our progress.
If you see a fallen powerline or damaged pole call make the safe call to Western Power on 13 13 51 or if it is a life-threatening emergency, please call 000.