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Life support equipment customers

We understand that some customers depend on their electricity supply to run life support equipment. 

If you or someone at your home uses life support equipment, it's important that you let your electricity retailer know so that we can stay informed of your situation.

This information is important so we can take into account your particular needs in the event of a planned or unplanned outage. We also recommend that you discuss an action plan with your doctor to help you prepare for unplanned outages. 

If circumstances change regarding life support equipment in your home or if your contact details change, please contact your retailer to let them know. 

How can I register as a life support equipment or sensitive customer?

  • Contact your electricity retailer

    Contact your electricity retailer or visit their website to complete a life support equipment registration form.

  • Complete the form

    Complete the registration form and return it to your retailer.

  • Retailer checks application

    Your retailer will check if your life support equipment meets the current guidelines and let you know the outcome of your application.

  • Retailer advises Western Power

    Once your application is approved, your retailer will give us your details which we will add to our register. This means that we will endeavour to meet your needs in the following ways:

    Scheduled maintenance and upgrades
    Sometimes the work we do requires us to turn off your power. If this is the case we will let you know in writing at least three business days before the work starts, so you can plan and make alternative arrangements to power your life support equipment while the power is off. 

    Emergency and fault outages
    In an emergency or fault situation, your power may be interrupted without notice. By being registered as a life support equipment customer we will prioritise your needs ahead of other households. However, we do recommend that you discuss an action plan with your doctor to help you deal with unexpected outages.