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Why are some faults repaired and power restored in minutes while others take hours?

The duration of a power outage is affected by various factors including:

  • the number of high priority incidents and new incident reports which may flow in, for example, during a storm
  • the location of the fault and how close it is to your property
  • the ability to use backup power while we repair the fault
  • the nature of the fault and how easy it is to repair
  • the time required to get extra resources to a site when needed.