If you live in a bushfire risk area and experience a power outage, particularly during summer, we ask for your patience.
When the network is damaged and our crews arrive at the scene, our first action is to make the site safe - for them to work and for the community - and to then to assess the damage.
While we are prepared to respond to power outages, customers who have a critical reliance on electricity should also be prepared. For example, customers who live in high risk fire areas, who care for the sick or elderly or rely on electrical water pumps might consider having access to a generator.
Information from the community can help us maintain a safe and reliable network so please report any incidents or concerns to us as soon as possible on 13 13 51.
Please report the following:
- no power, dim or fluctuating power, partial power
- vegetation touching powerlines
- tingling or slight shocks received from your taps
- fallen, broken or arcing powerlines
- clashing conductors
- dangerous poles; on a lean, sparking, exposed wires, on fire, hit by a vehicle or lying on the ground
- underground cable, green dome or kiosk damaged or exposed wires
- substation door open.
If you have received notification from us that you will be without power due to essential network maintenance in your area, here are some tips to prepare for an outage:
- if you have solar panels, your electricity inverter will automatically switch off when power is lost and switch on when power is restored
- if you have a monitored security alarm without a backup battery, advise your security company of the planned outage
- cordless telephones do not operate without mains power so we recommend you have an alternative phone available
- unplug sensitive appliances, for example computers and TVs, to reduce the risk of damage from power surges that can occur when power is restored
- unplug electric heaters so they are off, when power is restored
- adjust your fridge and freezer to the coldest setting. Freezers in good condition and operating at minus 15 degrees or below can keep foods frozen for up to two and a half days
- know how to manually operate automatic garage doors
- investigate the use of a generator
- place a bowl of ice in your fridge to keep it cool
- for your safety, adhere to warning signs, barriers and safety messages near our work sites.