Skip to content

Why wasn't my self-read submission accepted?

Sometimes it's easy to make mistakes, for example submitting your reading back-to-front, or just entering the incorrect reading. If a reading submitted to us fails our validation checks, we are required to determine whether or not the reading is acceptable or not. In cases where a reading is deemed unacceptable, we are required to provide an estimate to your retailer in line with our regulatory framework’s substitution method.