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Who self-reads their own meter?

Some our customers are registered as 'self-readers.' They read their own meter and provide the reading to us, then we validate it and pass it on to Synergy for billing. 

Some of these customers are known as 'mandatory self-readers' because meter reading services aren’t available in all locations. 

Other customers are known as 'non-mandatory self-readers' because they have registered as self-read via arrangement with Synergy. 

Readings can be provided online or by phone via 1300 662 708. To change your preferences contact Synergy directly.