Some our customers are registered as 'self-readers.' They read their own meter and provide the reading to us, then we validate it and pass it on to Synergy for billing.
Some of these customers are known as 'mandatory self-readers' because they live in an area where it is not economically feasible for us to send a meter reader every two months.
Other customers are known as 'non-mandatory self-readers' because they have registered as self-read via arrangement with Synergy.
Readings can be provided online via self reading portal or by phone via 1300 662 708. To change or update your mailing address and/or contact details you are advised to contact Synergy directly.