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What hardware and software is supported in the online portal?

The online portal is optimised to be used on a desktop computer. 

Please note:

  • At present we do not have a self-reader application for Android or iOS devices, and our online web portal is not optimised for use on a mobile phone.
  • Some self-read customers have reported issues of being presented with blank screens when using the online web portal on older Apple devices. If you experience this issue please:
    • Retry using the portal on another browser or device,
    • Or alternatively, please submit your reading using the telephone service by dialling 1300 662 708.