Accessing your meter
Western Power follows strict protocols when entering your property to read your meter. In some instances, Western Power will not enter your property or is cannot access your meter, which may result in your electricity consumption being estimated.
When considering safe and reasonable access to your meter, please take into account the following:
Your meter box
The meter box is the property of the property owner and as such:
Leaving your property as we found it
If access to the meter can only be gained by traversing your property, Western Power will leave your property as it was found. This means that if your gate is open, we will leave it open; if your gate is shut, we will leave it shut. The exceptions to this are meter-box doors and swimming pool gates, which will always be left shut irrespective of how they are found.
We will not walk across your garden unless it is the only way to get to your meter box in which case we will take the most direct route.
Skipped read cards
Skipped read cards will be left at premises where meters are obstructed or cannot be accessed.
Where possible, the card will be left in your letter box and will indicate the date, meter number and reason why your meter was not read.
Western Power does not accept private keys (or swipe cards) from customers to access meter boxes. Private keys may be left in a master Key lockbox or at directly adjacent properties, where they can be picked up and returned. Western Power master key locks are available from licensed locksmiths and security suppliers.
General access protocols
Other general access protocols that we follow when accessing your property include:
Annual meter read
Under the Metering Code 2012, we have an obligation to gain an actual read on your meter at least once per year. Likewise, under the Small Use Code 2012, your retailer has an obligation to not bill you on non-actual reads for more than 12 months.
Under the Energy Operators (Powers) Act 1979 you have an obligation to provide safe access for our meter reading at all reasonable times.
Our first attempt will be a site visit to your property unless you have contacted us previously to make other arrangements. If we fail in our initial attempt to gain access for our annual read we will follow up by phone and letter to make an appointment with you.
Failing to provide access
If you don't provide access within a reasonable timeframe we will advise Synergy, who may also attempt to contact you and who can choose to disconnect you as a last resort until such time as an actual read is obtained.