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Transition from ETIC to eNotice for electrical contractors


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Transition from ETIC to eNotice for electrical contractors

We will be shutting down Electronic Ticketing (ETIC) in early 2018, after which all electronic notices will need to be submitted through EnergySafety’s eNotice.

At the commencement of the shutdown phase, we will restrict ETIC’s functionality, which means you will no longer be able to submit a Preliminary notice in ETIC – you must use EnergySafety’s eNotice.

EnergySafety’s eNotice is a web based facility used for the electronic lodgement of Preliminary notices, Notices of Completion and Electrical Safety Certificates for electrical work. It is free to register and use. For further information about EnergySafety’s eNotice, please visit

Western Power will commence its ETIC ‘shut-down’ phase on Monday, February 5. As a first step, we will remove the ability to submit a new Preliminary notice. After 16 March 2018, we will completely shut ETIC down. A reminder, once ETIC is completely shut down, any new electronic notices must be lodged through EnergySafety’s eNotice.

If you are a Contractor Connect or SACS accredited Electrical Contractor, please keep an eye out for a separate email which will advise you of your transition dates.

EnergySafety’s eNotice will be the only way for Contractor Connect and SACS to submit electronic notices to Western Power once ETIC is shutdown.

Western Power has updated the relevant scheme documentation to reflect this change. Read more about the changes to the Connection Schemes

We encourage you to use EnergySafety’s eNotice to submit your notices to Western Power. This will save you time, as you will no longer be required to submit an additional Notification of Inverter Energy System Connection Details form. EnergySafety’s eNotice will collect the information required by Western Power.

We will no longer accept Preliminary notices in ETIC within the first couple of months of 2018. Important dates will be communicated with industry in the near future.

Preliminary notices that have been submitted in ETIC will not be moved across to EnergySafety’s eNotice. If you submitted a Preliminary notice using ETIC and need to submit a Notice of Completion after the 16th of March, you are encouraged to do so using EnergySafety’s eNotice.  You can quote your ETIC Preliminary notice number in the comments section of your Notice of Completion in eNotice.

Western Power has developed new Service Request forms, which will provide electrical contractors with a single location to submit a Service Request via Western Power’s website. The new forms cover the below services:

  • Western Power to fit meter
  • Isolate existing supply to add meter
  • Conversion of phase
  • Temporary disconnect and reconnect
  • Temporary overhead supply
  • Overhead to underground

The new Service Request forms will be an easier way to request services and some will require upfront payment via credit card.

Two new forms have been introduced, so if you currently submit a notice requesting an Overhead to Underground conversion, or you wish to isolate an existing supply to add an additional direct meter, you must complete a new Service Request in order for the works to be carried out.

On Thursday 1st February 2018, the new Service Request forms will be launched. From this date, the method of requesting services will depend on which method was used to submit the related notice:

  • If you use EnergySafety’s eNotice – use the new Service Request form
  • If you are completing your Notice in ETIC – use the ‘old’ Online Network Service Request
  • If you submit paper notices – use the new Service Request form.

Once the Service Request forms have been launched, Western Power will be unable to accept Online Network Service Requests in relation to paper or eNotices.

Western Power will require up-front payment, via credit card, for the following services:

  • Western Power to fit meter (install of 1 – 2 meters)
  • Isolate existing supply to add meter (install of 1 – 2 meters)
  • Conversion of phase
  • Temporary disconnect and reconnect
  • Temporary overhead supply

Western Power will launch a new page on its website dedicated to Service Requests. You can find the new page by visiting the connections banner on the homepage.

If you would like any further information about the shut-down of ETIC, or the introduction of our new forms, please contact Western Power on 13 10 87, or submit an online enquiry.

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