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What if I haven’t received a response to my complaint?

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What if I haven’t received a response to my complaint?

If you believe that we didn’t acknowledge your complaint within 10 business days or respond to your complaint within 20 business days, you may be eligible for a $50 payment*. Call us on 13 10 87 for more information, or complete an online application form within three months.

*Conditions apply – please refer to the appropriate form for full terms and conditions.