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What if I haven’t received a response to my complaint?

FAQs

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What if I haven’t received a response to my complaint?

If you believe that we did not acknowledge your complaint within 10 business days or respond to your complaint within 20 business days, you may be eligible for a $50 payment.

If this happens, you will need to complete an application form within three months*

*This means from the date you should have received an acknowledgement or a response.