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How can I lodge a complaint?

FAQs

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How can I lodge a complaint?

You can lodge a complaint with us in any of the following ways:

  • Complete an online complaints form
  • Request a complaint form be posted to you by calling us on 13 10 87 between 7am and 5pm, Monday to Friday (except public holidays)
  • Download a complaint form and post it to us at: Complaints Team, Locked Bag 2520, Perth WA 6001
  • Email your complaint to the complaints team at complaints@westernpower.com.au
  • Write to us at: Complaints Team, Locked Bag 2520, Perth WA 6001

If you have hearing or speech difficulties call the National Relay Service on 1800 13 13 51.
If you require language assistance, call the telephone interpreter service (TIS National) on 13 14 50.