Skip to content

When will we not compensate for loss or damage?


Search, or browse through the topics below to find answers.

When will we not compensate for loss or damage?

We generally do not accept claims for incidents over 1 year old and we do not investigate claims where the sum claimed is less than $10.

We are unable to compensate customers for any loss or damage that occurs as a result of events or circumstances outside our control including, but not limited to:

  • trees or overgrown vegetation clashing with powerlines
  • interference by wildlife (e.g. birds, animals, termites)
  • motor vehicles colliding with power poles
  • bushfires
  • vandalism
  • lightning, storms, winds or windborne debris
  • events caused by pollution
  • power interruptions for planned work
  • emergency action by police, fire or emergency services
  • any third party interference to the electricity system.