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When will we not compensate for loss or damage?

FAQs

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When will we not compensate for loss or damage?

We generally do not accept claims for incidents over 1 year old and we do not investigate claims where the sum claimed is less than $10.

We are unable to compensate customers for any loss or damage that occurs as a result of events or circumstances outside our control including, but not limited to:

  • trees or overgrown vegetation clashing with powerlines
  • interference by wildlife (e.g. birds, animals, termites)
  • motor vehicles colliding with power poles
  • bushfires
  • vandalism
  • lightning, storms, winds or windborne debris
  • events caused by pollution
  • power interruptions for planned work
  • emergency action by police, fire or emergency services
  • any third party interference to the electricity system.