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Modify your power supply

Sometimes your energy needs change and the current supply is no longer adequate. Maybe you're installing a new airconditioning system or you would like to underground the power to improve the view.

Whatever the reason this is the right page to help get the process underway.

  • Residents
  • Small and Medium Business

It may be the view needs improving or simply that you need to increase supply for a home workshop equipment. Your electrical contractor should be able to advise you on the correct requirement, with further details on the process and timings below.

 

Increase electricity supply

Three phase conversion

Non-conventional 3 phase conversion

Use this service if

You want to increase the current supply to a home

You want to convert an existing single phase electricity supply to a standard three phase supply (a standard three phase supply is up to 32 amps per phase)

You want to modify your connection from single phase up to 3 phases, and where a network connection change is required without increasing your capacity.

How long will it take?

  • 3 weeks to give you a quote
  • 10 weeks to build once payment is received
 
  • 3 weeks to give you a quote
  • 10 weeks to build once payment is received

What if I change my mind or want to cancel my application?

Learn more

Learn more

Learn more

What will I need to complete this application?

   

What more do I need to know?

    If you require a capacity increase as well as a phase conversion you will only need to apply to increase your electricity supply.

How much will it cost?

We will issue you with a quote

Overhead connection

Business hours - $550

After hours - $825

 

Underground connection

Business hours - $450

After hours - $675

We will issue you with a quote

Fees and charges

Following the cancellation, expiry, termination or variation of the Customer Work Request or any other aspect of the works or documentation relating to the works, the customer may be liable to pay an administration fee of $550 (inclusive of GST) and any additional costs incurred by Western Power.  Further information can be found in our Terms and Conditions clauses 8 and 16.3.

Apply here

Apply here

Apply here

Apply here

Perhaps you've bought a brand new piece of equipment that needs more power than you currently have or you've moved premises and the power needs upgrading to suit your business needs. If you're a small or medium business looking to modify your current supply this information will help you.

 

Small commercial

Medium commercial

Large commercial

Use this service if

You want to upgrade the electricity supply up to a maximum demand of 250A/180kVA

You want to upgrade the electricity supply to a maximum demand greater than 250A/180kva but no greater than 1300A/1000kVA You want to upgrade the electricity supply to a maximum demand greater than 1300A/1000kVA

How long will it take?

  • 3 weeks to provide you with a quote
  • 10 weeks to build once payment is received
  • 7 weeks to provide you with a quote
  • 10 weeks to build once payment is received
  • 7 weeks to provide you with a quote
  • 10 weeks to build once payment is received

What if I change my mind or want to cancel my application?

Learn more

Learn more

Learn more

What will I need to complete this application? 

How much will it cost?

We will provide you with a quote We will provide you with a quote We will provide you with a quote
Fees and charges

Following the cancellation, expiry, termination or variation of the Customer Work Request or any other aspect of the works or documentation relating to the works, the customer may be liable to pay an administration fee of $550 (inclusive of GST) and any additional costs incurred by Western Power.  Further information can be found in our Terms and Conditions clauses 8 and 16.3.

 

Apply here

Apply here Apply here

 

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Kalgoorlie storm response

Update 20 November 2017 - 1pm

We have restored more than 6,000 customers since the wild storms struck the area on Saturday night. There are another 10,000 to go with many individual jobs to fix.

We have one major line to repair from our Piccadilly substation and then all lines from that site will be repaired. All going well, this will see electricity restored for a large number of customers in Boulder by this evening.

Fresh crews are onsite in Kambalda and we are also aiming to have power to most of the town by this evening. But there is damage across a wide area which is hampering our restoration efforts.

As we move through and systematically return power to the network there may be some frustration from homes and businesses as parts of suburbs will come on before others. This is because they are fed from a different line. In addition, some suburbs with underground power are fed from damaged overhead lines.

This is what has happened in parts of Piccadilly and Lamington in Kalgoorlie. We understand the confusion this is causing but we ask for continuing patience as we work to return network power.

In preparation for restoration, we ask homes and businesses to please make sure that RCD’s have been reset and property damage repairs are made by a qualified electrician.

We cannot reconnect service lines to homes if your private connection is not safe.

We also have three electrical inspectors that will assess the work done to private residences to make sure the connection is ready and safe for network connection.

Our control centre will systematically re-energise parts of the network once they are cleared and made safe by crews.

Although the majority of hazards have been cleared there are still repairs that need to be completed to return some customers to network power. The widespread nature of the damage means some individual homes will be without power for several days. Most schools in the region are closed today. But we are hoping to have the bulk of the Goldfields region with power by today.

We have also had some customers inquire about vouchers and compensation. Western Power's depot in Kalgoorlie is operational only and does not have any of these forms.

Customers who are eligible for the 12 hour extended $80 outages payment from the State Government can access those forms from our website. This payment is not designed to compensate for all losses. It is an acknowledgement of the inconvenience of long outages. You should contact your insurer to inquire about further damages claims.

If you see a fallen powerline of damaged pole call make the safe call to Western Power on 13 13 51 or if it is a life-threatening emergency, please call 000.

Power outage map for restoration times.