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Electrical contractor service request

As an electrical contractor, there may be times when you need to engage with us to request particular services such as meter installations, temporary connections, and standard disconnections and reconnections.

This page will help you determine which service you need from us, and will also provide you with other useful information which will assist you during the electrical notice submission and service request process.

Use this service request if you want to:

Install a single or three phase temporary overhead standard supply

How much will it cost?

$553.24

Fees and charges:

Further information can be found in our Terms and Conditions 

How long will it take?

Within 5 business days in the Perth metro and major regional towns


Within 7 business days in country and rural areas

What will I need to complete this application?


  • EnergySafety Preliminary and / or Notice of Completion number

  • Retailer reference number

  • A valid electrical contractor licence

  • A valid credit card to pay for the service

What if I want to cancel my application?

Please contact Western Power on 13 10 87, or email energise.admin@westernpower.com.au within 3 days of your submission 


The submission of 1 request covers 1 appointment. Please ensure you are ready, and have completed your works before we attend site

Apply here:

Apply

Use this service request if you want to:

Change the existing overhead power supply to an underground installation

How much will it cost?

No charge for this service. All fees are included in the existing pole to pillar project

Fees and charges:

Further information can be found in our Terms and Conditions 

How long will it take?

3 weeks for the changeover to occur after application is received 

What will I need to complete this application?


  • EnergySafety Preliminary and / or Notice of Completion number

  • Your existing Western Power project reference number. For example MP00001

  • A valid electrical contractor licence

What if I want to cancel my application?

Please contact Western Power on 13 10 87, or email energise.admin@westernpower.com.au within 3 days of your submission


The submission of 1 request covers 1 appointment. Please ensure you are ready, and have completed your works before we attend site

Apply here:

Apply 

Use this service request if you want to:

Install 1, or multiple, direct meters at a premise that has an existing standard electricity supply

How much will it cost?

$452.65 for the install of 1 – 2 meters


If you need 3 or more meters installed, we will provide you with a quote

Fees and charges:

Further information can be found in our Terms and Conditions 

How long will it take?

Within 5-6 business days in the Perth metro and major regional towns


Within 10-11 business days in country and rural areas


Or


7 business days to provide you with a quote

What will I need to complete this application?


  • EnergySafety Preliminary and / or Notice of Completion number

  • Retailer reference number for each new meter to be connected

  • A valid electrical contractor licence

  • A valid credit card to pay for the service (if applicable)

What if I want to cancel my application?

Please contact Western Power on 13 10 87, or email energise.admin@westernpower.com.au within 3 days of your submission


The submission of 1 request covers 1 appointment. Please ensure you are ready, and have completed your works before we attend site

Apply here:

Apply 

Use this service request if you want to:


  1. Convert a sub meter(s) to master meters

  2. An existing installation, being fed by one meter, is being split into more than one premise

  3. Adding a direct meter to an existing board


Each meter to be installed needs to have:



  1. Its own Preliminary Notice number

  2. Its own retailer reference number


The Notice of Completion must be submitted within 3 business days of the meter being installed

How much will it cost?

$452.65 for the install 1 – 2 meters


If you need 3 or more meters installed, we will provide you with a quote

Fees and charges:

Further information can be found in our Terms and Conditions 

How long will it take?

3 weeks for installation to take place after application is received


Or


7 business days to provide you with a quote

What will I need to complete this application?


  • EnergySafety Preliminary and / or Notice of Completion number

  • Retailer reference number for each new meter to be connected

  • Existing meter number(s) to be disconnected

  • A valid electrical contractor licence

  • A valid credit card to pay for the service (if applicable)

What if I want to cancel my application?

Please contact Western Power on 13 10 87, or email energise.admin@westernpower.com.au within 3 days of your submission


The submission of 1 request covers 1 appointment. Please ensure you are ready, and have completed your works before we attend site

Apply here:

Apply 

Use this service request if you want to:

Undertake work that requires a temporary disconnection and reconnection at a premise that has an existing standard electricity supply

How much will it cost?

Business hours $502.95


After hours $754.42

Fees and charges:

Further information can be found in our Terms and Conditions 

How long will it take?

3 weeks to disconnect and reconnect after application is received

What will I need to complete this application?


  • EnergySafety Preliminary and / or Notice of Completion number

  • Existing meter number

  • Retailer reference number

  • A valid electrical contractor licence

  • A valid credit card to pay for the service

What if I want to cancel my application?

Please contact Western Power on 13 10 87, or email energise.admin@westernpower.com.au within 3 business days of the service request submission


The submission of 1 request covers 1 appointment. Please ensure you are ready, and have completed your works before we attend site

Apply here:

Apply 

Use this service request if you want to:

Convert an existing single phase electricity supply to a standard three phase supply


Please note, if three phase is not currently available in your area, please complete the below form:


Single to Multi Phase form


If you wish to upgrade your supply from single phase to multi phase, please complete the below form:


Single to Multi Phase form

How much will it cost?

Overhead


Business hours $553.24


After hours $829.86


Underground


Business hours $452.65


After hours $628.68

Fees and charges:

Further information can be found in our Terms and Conditions 

How long will it take?

3 weeks to convert the phase after application is received

What will I need to complete this application?


  • EnergySafety Preliminary and / or Notice of Completion number

  • Existing meter number

  • Retailer reference number

  • A valid electrical contractor licence

  • A valid credit card to pay for the service

What if I want to cancel my application?

Please contact Western Power on 13 10 87, or email energise.admin@westernpower.com.au within 3 days of your submission


The submission of 1 request covers 1 appointment. Please ensure you are ready, and have completed your works before we attend site

Apply here:

Apply 

Helpful information for industry

  • If the site’s consumer main size (CMS) is greater than 35mm, please do not proceed with a service request submission. We classify this as an above standard supply, and a project is required. Go to connections to request a project
  • If we determine an overhead service runs across a main road when arranging your appointment, Western Power may be required to arrange traffic management which can take up to 3 weeks to organize
  • Western Power provides meters, meter fuses and overhead service cables - all other hardware should be supplied by the electrical contractor
  • If the existing meter panel contains asbestos and a new one is required, the electrical contractor must arrange the new meter via an electrical wholesaler
  • If the service you request impacts another customer’s supply, by law, we must carry out a formal notification process to ensure affected customers receive appropriate notice. This process may delay the delivery of the service by 3 weeks
  • If you require a supply abolishment, please contact your retailer.

For more information regarding the shutdown of ETIC, and the introduction of service request forms, have a read of our FAQ’s and watch the tutorial videos. 

Want to submit a new notice? Please visit the EnergySafety website. 

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