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Storm response - 8 May

Update 8.30am, 8 May 

We would like to thank all of our customers for the patience and understanding they have shown to our crews and contact staff during this challenging storm outage restoration effort.

We currently have around 250 homes across the metropolitan and south-western part of the network left to reconnect following Wednesday's protracted and severe weather event.

Once again, we will have an elevated work presence across the network with the sole focus of restoring power to the last of the homes affected by storm outages.

We have once again cancelled some of the planned works scheduled for today to assist repair and construction crews with the restoration of properties back to network supply.

Cancellation of planned works scheduled for today include the following areas:

  • Boddington
  • Gnowangerup
  • South Bunbury
  • Collie
  • Quindalup

Over the last 48 hours, we have had more than 160 repair, construction, and emergency response teams working, day and night, to make safe the high level of hazard calls and then to focus on restoration of power.

Our contact centre received more than 36,000 calls for assistance and to report hazards during this storm event.

We are confident that the final homes and properties will be connected by later this afternoon as teams begin to move on to the large volume of single premise reconnection across the grid.

As our teams move through the final properties today, we would ask any customer who has lodged an outage incident, but now has power, to let us know on 13 13 51.

Our crews have reported that some homes they are attending to, have power restored already. 

Any customer that has experienced an outage from this event that has lasted 12 consecutive hours or more is eligible for the Extended Outage Payment program. The payment is an acknowledgment of the inconvenience of losing power from unplanned outages, such as those caused by storms. 

To keep up to date with estimated restoration times, visit our power outages page.


Update 3pm, 7 May

Our crews have restored power to more than 53,000 homes and businesses in the metropolitan and southern parts of the network following Wednesday’s protracted storm activity.

Around 2,000 homes are left to reconnect across the network after 55,000 properties were impacted by outages at the peak of the storm.

A large contingent of crews comprising of construction, reconnection and emergency response teams have been working from around 6.30am today to repair the remaining damage to the network.

To support the restoration effort we have cancelled a majority of planned works for today and committed these extra resources to repair and reconnection work.

We apologise for the inconvenience to those customers who had made arrangements for planned outages today and hope they will understand the reasons for this decision as we work to restore power to storm impacted customers.

In the metropolitan area, there are approx. 1,000 customers still affected by storm-related outages and we have 59 crews working to restore as many of them as quickly and safely as we can today.

In the southwest of the network, another 35 crews are working to repair network damage and restore power to the remaining 1,000 homes in the region.

Many of the outages left are in small pockets made up of between 30 and 5 properties and we have more than 200 individual premises where service lines have been damaged. 

This will be a challenge for the crews toward the end of the day however they will be working into the evening restoring as many homes as possible.

We ask customers who have had their service line connection damaged to please make sure there is no visual damage to the house around the connection point.

Home damage around this point may cause a delay in safely reconnecting homes to the network.

To keep up to date with estimated restoration times, visit our power outages page.


Update 7am, 7 May

Our crews have continued to work through the night repairing network damage left in the wake of a powerful storm front that lashed the southwest coast.

More than 51,000 homes have so far been restored to grid power and reconnecting the remaining 4,000 properties will be the focus for crews today.

On Wednesday we had around 50 reconnection and repair crews working on hazard and repair work during the storm.

From 7am today we will have another response of fresh crews and resources after a decision was made to cancel a majority of planned works and commit these extra crews and resources to repair and reconnection work today. Planned works have been cancelled in the following locations: Hamersley, Warwick, Woodbridge, Chidlow, Upper Swan, East Cannington, Armadale, Hilbert, Collins, Balingup, Collie, South Kukerin, Witchcliffe, North Jindong, Capel, Donnybrook, Waroona and Crooked Brook. We apologise for the inconvenience to those customers who had made arrangements for planned outages today and hope they will understand the reasons for this decision as we work to restore power to storm impacted customers.

In the metropolitan area, there are approximately 1,500 customers who are currently affected by outages spread across more than 30 locations.

In the southwest we have crews working to restore 2,500 customers, across more than 50 pockets of outages, located mainly in the Margaret River, Vasse, Busselton, and Bunbury areas. With the large geographical area to cover in this region, we have once again mobilised teams from nearby depots to assist with the restoration effort today.

To keep up to date with estimated restoration times, visit our power outages page.


Update 4.30pm, 6 May

Our crews are continuing to work to repair the damage that has been caused by the severe weather front which has moved over the southern part of the state in the last 24 hours.

Earlier today we mobilised around 30 reconstruction teams across impacted parts of the grid and were able to restore power to around 20,000 homes before lunch.

However, the slow-moving front did cause a second wave of emergency calls to our faults line which in the last 24 hours has received more than 22,000 emergency calls.

These new faults reports meant that many of the teams were redirected to make sure the new hazards were made safe to ensure community safety.

We have addressed the new hazards and crews are returning to work on repairs to the network. Unfortunately, this has resulted in a delay in the restoration efforts by our crews.

We apologise for the delay in expected restorations, but we will always deal with hazards as a priority because they present a much greater risk to the community.

Earlier today we decided to cancel planned works in outage impacted areas and redirect these crews to the emergency response efforts.

These teams have joined the restoration effort which has taken the number of crews currently working across the network on reconstruction to approx. 50 teams.

Our forward plan for fresh crews to join the repair work has been structured to allow crews to work throughout the night and then into the early hours of the morning and still be able to keep crews safe and manage fatigue.

We will also have fresh crews commencing work from 6am tomorrow (7 May 2020) and work to continue to restore customers.

However, even with this approach and increased work crew numbers, the complexity of repairs that are required and the number of powerlines that have been damaged from the storm means some customers will be without power overnight.

We apologise for this but hope customers will appreciate the exceptional measure we are employing in the hope of restoring as many customers as quickly and as possible, especially before nightfall.

We advise that anybody who is still without power by 5pm today should prepare for the possibility of an overnight outage, or at least a further extension of the outage.

This will be especially true for homes and businesses in the southern part of the network around Capel, Vasse, Bunbury and Busselton which appear to have felt the brunt of the winds from the storm.

We are hoping this information will allow them to make plans to minimise the inconvenience of outages caused by the remaining damage from the storm front.

We would like to advise customers of this potential in advance so that they can make preparations for overnight outages.

Currently, there 25,500 homes still impacted by the storm front across the network with 9,000 in the metro area and 16,500 in the southern capes section of the grid.

To keep up to date with estimated restoration times, visit our power outages page.


Update 10am, 6 May

Our repair and reconstruction crews have started work on damaged parts of the network.

In the Perth metropolitan area all planned works have been cancelled and those resources redirected to help with restoring power to our customers.

In the southern part of the network, planned works in heavily impacted areas, especially around the Vasse and Busselton region, have been cancelled to help with repair and restoration.

Planned works have been cancelled in the following suburbs: Greenmount, Glendalough, Swan View, Highbury/Narrogin, Pingrup, Kojonup and Gosnells.

Our crews will also be organised in waves to maintain a high presence and response to the damage and allow us to manage worker fatigue. 

This will also allow work to continue into the early hours of the morning as we work to restore power to as many customers as quickly and as safely as possible. Currently, in the metropolitan area where just over 15,000 properties are affected by outages, we have 19 crews working to repair damage to the network from last night’s storm. 

In the south west part of the network, where approximately 21,000 customers are affected, we have 15 crews currently working to repair damage to restore customers back to the network.

We are also deploying some crews from Albany to join the restoration efforts in the south west. We have been able to move quickly into the restoration phase of our emergency response due to the work done, and being continued this morning, by our emergency response crews.

There are more than 100 outages across the metropolitan and southern regional parts of the network stretching from Quinns Rock in the north through to Albany in the south.

The most impacted suburbs in the metropolitan area are Hocking, Wanneroo, Gnangara, Jandabup, Wangara, Forrestfield, Wattle Grove, Langford, Ferndale, Lynwood, Thornlie, and South Lake.

In the southern part of the network Ravenswood, South Yunderup, Myalup, Uduc, Harvey, Busselton, and Dunsborough were the most heavily hit towns by the storm.

With many people still based at home because of the Covid-19 pandemic, it's vitally important that if you see any damage on the network to make the safe call, stay eight metres away and contact us on 13 13 51.

To keep up to date with estimated restoration times, visit our power outages page.


Update 7am, 6 May

26 of our emergency response crews are continuing to address a number of hazards and outages created by a severe weather front the crossed the W.A. coastline late yesterday evening.

The powerful winds associated with the front have thrown debris, including tree branches and at least one trampoline in Mandurah, into the network damaging equipment and bringing down powerlines.

At the peak of the storm approximately 55,000 customers were affected by storm-related outages, however, our Network Operations team has been able to reduce that number to around 39,000 by back-feeding power around damaged areas.

There are more than 100 outages across the metropolitan and southern regional parts of the network stretching from Quinns Rock in the north through to Albany in the south.

In the metropolitan area, 17,000 properties are affected by outages and the most impacted suburbs are Hocking, Wanneroo, Gnangara, Jandabup, Wangara, Forrestfield, Wattle Grove, Langford, Ferndale, Lynwood, Thornlie, and South Lake.

In the southern part of the network, 22,000 homes and businesses are affected by outages with Ravenswood, South Yunderup, Myalup, Uduc, Harvey, Busselton, and Dunsborough were the most heavily hit towns by the storm.

Our priority at the moment is attending to the hazard reports that are still coming in to make them safe.

Once the hazards are addressed we will move our efforts to repair and restoration of the network power supply for homes.

With many people still based at home because of the Covid-19 pandemic, it's vitally important that if you see any damage on the network to make the safe call, stay eight metres away and contact us on 13 13 51.

To keep up to date with estimated restoration times, visit our power outages page.