Skip to content

Storm response - 25 February

Update 6.00pm, 2 March

Our crews have restored power to all but 97 customers who still remain without supply in the Midwest and Wheatbelt following last week’s storms, down from the peak of 7000 affected customers on Tuesday.  

Crews were able to restore Ballidu and Dalwallinu customers this afternoon, and will keep restoring power this evening, including out from Moora.

We know that around 97 will remain without power overnight. These customers remain are our priority and are being individually updated by our Customer Service Centre.

There were significant gains made today by the two-person crews who were able to access and repair single issues such as fuses, and also assess the telecommunications sites that provide coverage for communities.

While the sunnier weather has helped dry out boggy ground, the helicopter surveys were slow going in the windy weather, and there are two more small areas to complete scoping for repair.

A total of 141 poles have been identified as needing replacing, with 109 completed as at Monday afternoon. Our crews are well resourced heading into tomorrow to continue with the restoration efforts for customers when safe and able to do so.

The impact of the unusual weather pattern has provided one of the most logistically challenging repair and restoration efforts faced by Western Power in recent years, due to the small pockets of damage spread across a wide geographical area.

We’d ask you to continue checking the outage map on the website , which are updated regularly, and please call the customer service centre on 13 13 51 for any specific questions on outages in your area.

We know that this has been a trying time for affected customers, and we thank you again for your patience during this uncommon set of circumstances. Please be assured we’re doing everything we can to restore power to you as soon as it’s possible and safe to do so.

Please continue visiting our power outages page for restoration times, and please call the customer service centre on 13 13 51 for any specific questions on outages in your area.


Update 1.30pm, 2 March

Our crews are continuing to replace poles and restore power to customers across the Wheatbelt affected by last week’s series of storms, and have made good progress in the past 24 hours.

The good news is that sunnier weather is helping to dry out boggy ground and improve access to replace damaged poles, although windier conditions may impact the range and ability of the helicopter crews to assess damage in remaining areas not easily accessible by vehicle. We’re grateful to community members and the Department of Parks and Wildlife who’ve provided tractors and excavators to get us into (and out of!) soft and swampy areas.

At midday Monday, around 340 customers were still without power across the Wheatbelt, many of which have experienced longer than usual outages over this period.

We have nine primary response crews plus larger construction teams attending to the long-standing outages as a matter of priority, particularly the areas in and around Ballidu, Dalwallinu, Koorda, Mukinbudin, Mt Marshall and Mortlock.

The two-person response crews are able to address some single customer restoration jobs that don’t require pole replacement or extensive powerline re-stringing. We hope to restore most, if not all, of these customers today and will have an update after 4pm on our progress here.

The impact of the unusual weather pattern has provided one of the most logistically challenging repair and restoration efforts faced by Western Power in recent years, due to the small pockets of damage spread across a wide geographical area. In total the crews are responding to 131 damaged poles across the region, with 83 replaced so far.

We’re confident that the worst is behind us, and we thank you again for your patience during this testing weather-related series of outages. Please be assured we’re doing everything we can to restore power to you as soon as it’s possible and safe to do so.

Please continue visiting our power outages page, and please call the customer service centre on 13 13 51 to stay up to date on outages in your area.


Update 5.30pm, 1 March

Our construction crews have replaced nearly 30 more poles today which has helped to restore power to customers throughout the Wheatbelt.

By 5pm today over 150 properties, in approx 12 outage pockets, were restored back to grid power.

Crews are working late into the evening to have the overall number of homes and businesses affected by outages under 400 by 8pm tonight. 

Unfortunately, this does mean that some customers will be without power again overnight.

We will be maintaining our high level of the construction crews for tomorrow, targeting damaged poles on feeder lines that are causing outages for groups of multi customers.

Despite the blustery winds today we have had our helicopter in the air scoping long remote lines that are not easily accessible by truck. 

The aircrew has located another 13 poles that will need to be either repaired or replaced in the coming days however these lines may be able to be isolated and potentially not impact customers' power.

With the continuing break from stormy weather, we have had a substantially reduced number of new hazard calls to the contact centre.

This will allow us to utilise some of our primary response group (PRG) crews in the area, as well as some metropolitan PRGs, to assist in restoration tomorrow.

These two-man crews will be able to address some single customer restoration jobs that do not require pole replacement or extensive powerline re-stringing. 

With the extra PRG teams we will have a total of 20 crews working to restore power to as many families as quickly and as safely as possible tomorrow. 

The long-range forecast does not suggest any more significant storm activity for the area that could prevent our focus from remaining on repair and restoration work.

We appreciate the patience shown by customers and want you to know we are doing everything we can to restore power to you during this highly unusual weather event.


Update 12.30pm, 1 March

We're welcoming another day of fine weather, our crews have started working to replace more of the broken poles from recent storms.

At the beginning of today 51 poles remained to be replaced with just under 600 customers, spread out over approximately 50 locations, still affected by storm related outages.

The continuing favourable conditions are also helping to dry up waterlogged areas which means access issues are no longer a major challenge for crews.

We have 12 construction crews working throughout the region today to make the most of the better weather and restore as many homes and businesses as possible today.

he long range forecast does not suggest any more significant storm activity for the area that could prevent our focus from remaining on repair and restoration work.

However, if further storms do come through then we may have to reprioritise crews to deal with hazard reports, like fallen powerlines and damaged poles, which represent a safety issue for the community.

We would like to remind customers if they see any damage on the network to make the safe call and stay eight metres away and contact us on 13 13 51.


Update 5.30pm, 29 Feb

Our crews have been able to maximise the break in storm activity in the Wheatbelt today to restore just over 300 more customers affected by outages.

Currently, there are now 600 customers spread out over approximately 50 outages throughout the region.

Crews will continue to work into the early evening in the hope of having more customers on for tonight.

If you do not have power by 6pm this evening it is likely you will, unfortunately, be without power again tonight.

Tomorrow crews will recommence repair work and will be joined by an additional four crews taking the total number of construction teams in the Wheatbelt to 12.

Today we were able to replace over 20 poles and with access to muddy areas increasing, along with the additional crews, we are hopeful we will be able to address more poles tomorrow.

At the peak of the storm event over 7000 properties were affected after strong winds and lightning, associated with the thunderstorm, brought over 80 poles including 10 transmission poles.

However, if further storms do come through then we may have to reprioritise crews to deal with hazard reports, like fallen powerlines and damaged poles, which represent a safety issue for the community.

We appreciate the patience and goodwill shown by customers during this almost unprecedented weather-related emergency and want you to know we are doing everything we can to restore power to you.

We would like to remind customers if they see any damage on the network to make the safe call and stay eight metres away and contact us on 13 13 51.


Update 09.30am, 29 Feb

For the first time in almost five days, we have not received any new storm-related hazard reports or damage overnight in the Wheatbelt and Midwest. This gives our crews in the region a clear run at restoration and repair work today.

Also in our favor for this long weekend is that there are no thunderstorm warnings current or predicted for the next 48 hours.

However, if further storms do come through then we may have to reprioritise crews to deal with hazard reports, like fallen powerlines and damaged poles, which represent a safety issue for the community.

We currently have eight construction and repair crews in the region today consisting of local regional and metropolitan teams.

Today crews are beginning to work on the smaller powerlines that are peppered across a large area to replace the remaining 60+ poles that were brought down by the recent, protracted, storm event.

Our crews are still attending poles that have access issues due to muddy or flooded land.

We will be maintaining the high level of repair and response crews in the area for the ongoing repair and restoration effort and will be sending extra crews into the area over the next few days.

Yesterday's storm did create new damage, and unfortunately more unplanned outages for a small number of customers in the Northam area, and currently outages are affecting just over 900 customers across the Wheatbelt. 

At the peak of the storm event over 7000 properties were affected after strong winds and lightning, associated with the thunderstorm, brought over 80 poles including 10 transmission poles.

We appreciate the patience and goodwill shown by customers during this almost unprecedented weather-related emergency and want you to know we are doing everything we can to restore power to you during this highly unusual weather event.

We would like to remind customers if they see any damage on the network to make the safe call and stay eight metres away and contact us on 13 13 51.


Update 10.30am, 28 Feb

Thunderstorms are continuing to move through northern and metropolitan parts of the network with associated lightning causing unplanned outages for customers across the network.

In the Mid West and Wheatbelt regions our crews are continuing to repair damage and restore customers from a major thunderstorm event that, at peak, impacted around 7,000 customers.

This number had been reduced to under 900 late yesterday, however the overnight storms have pushed that number up to 1,500 with new outages affecting an additional 600 properties.

Heavy rains are continuing to create access issues for our crews, as many of the damaged poles are in remote areas.

Crews are attending poles that are either completely inaccessible because of flooding or where access is slow because of mud and boggy conditions.

Even with these challenges, crews were able to replace more than 20 distribution poles, of the more than 80 poles destroyed by lightning and fallen trees over the last four days.

We are maintaining the high level of repair and response crews in the area for the ongoing repair and restoration effort and have sent metropolitan crews to support regional staff during this storm emergency response.

The Bureau of Meteorology is predicting further storms today and overnight with the possibility of a break from the highly unusual weather event on Saturday.

If this does occur we are confident that the more favourable conditions will play in our favour and we will be able to restore the remaining customers quickly.

However, if further storms do come through then we may have to reprioritise crews to deal with hazard reports, like fallen powerlines and damaged poles, which represent a safety issue for the community.

We know that some businesses and home owners are becoming frustrated after having power restored only to lose it a few hours later because of a new storm front moving through.

We do apologise for the need to call our emergency outages and fault line again to register a new outage, however we need them to follow this process for all outages rather than assume we know because we are in the area.

Even with the extra resources that we have at hand there may be delays during the day as we will stop crews working if they are in the area of a thunderstorm or need to be sent to address new hazards.

We appreciate the patience and goodwill shown by customers during this almost unprecedented weather-related emergency and want you to know we are doing everything we can to restore power to you during this highly unusual weather event.


4.30pm, 27 Feb

Mid West and Wheatbelt areas

Currently there are just over 1,600 customers without power.

The ferocity of the first front that passed through caused significant damage to two transmission lines destroying or bringing down 10 poles between the two separate lines. Repairing these lines was our priority, after hazards were taken care of, so we would been able to feed-up the distribution lines, which is vital to feed power to customers.

Rain over the last month has made some parts of the network almost impassable for our heavy equipment, adding to the difficulties posed by accessing remote areas.

The transmission network has now been repaired and we are able to now focus our resources to repair the distribution network and restore the remaining customers on spur lines. At this point we have identified almost 80 poles that need replacing and many powerlines that have also been brought down.

Frustratingly for our customers and our crews, following each new front that comes through we need to re inspect lines that were previously clear for re-energising to make sure there is no new damage.

Our crews are continuing to restore customers however the remaining 1,200 customers are spread out in small outage clusters along spur lines and will probably not be restored until at least tomorrow.

We will have local crews operating in the area and will be supported from crews from our southern and metropolitan depots.

We also know that some businesses and home owners are becoming frustrated after having power restored only to lose it a few hours later because of a new storm front moving through.

We do apologise for the need to call our emergency outages and fault line again to register a new outage however we need them to follow this process for all outages rather than assume we know because we are in the area.

Even with the extra resources that we have at hand there may be delays during the day as we will stop crews working if they are in the area of a thunderstorm or need to be sent to address new hazards.

We appreciate the patience and goodwill shown by customers during this almost unprecedented weather-related emergency.

We would like to remind customers if they see any damage on the network to make the safe call and stay eight metres away and contact us on 13 13 51.


Update 8am, 27 Feb

Perth metro area

Our crews have been able to successfully restore power to all customers who were affected by Tuesday's storm related outages.

Mid West and Wheatbelt areas

Last night our crews successfully repaired the transmission line between Moora and Muchea which has allowed the restoration of around 1,100 customers, including the towns of Koorda, Moora and Wongan Hills.

Work will continue today on the replacement of the 9 poles on the Moora Three Springs line to complete the integrity of the transmission network for the area. We will also begin work on the 50 distribution lines that need to be replaced today.

A new thunderstorm has created 13 outages in small pockets in and around the Geraldton.

The Bureau of Meteorology is predicting further storms for the area over the coming days.

We would like to remind customers if they see any damage on the network to make the safe call and stay eight metres away and contact us on 13 13 51.


Update 5pm, 26 Feb

Our crews have completed work to part of the transmission network that is an important part of our supply network to the Wheatbelt.

Crews have had to use tractors and heavy equipment to drag machinery and other resources through flooded and boggy countryside to deliver poles and other equipment needed to repair storm damage.

Now that one of the two transmission feeder lines has been fixed, our control centre is restoring the line, section by section, to safely re-energise the distribution network that connects customers to supply.

We will continue this process throughout the evening to restore as many customers as possible tonight.

While these repairs have been underway, we've had several crews attending hazard reports and scoping for further damage.

Another 50 damaged poles, along the distribution network, have been found that will need to be replaced in the coming days.

This will mean if you are not restored by 8pm tonight you can expect to be off overnight.

We have organised for extra crews from metropolitan and southern depots to remain in the area to help with repairs tomorrow.

At the peak of the outage nearly 7,500 homes and businesses were affected by storm-related outages and at 5pm today that number has fallen to under 3,500.

The Bureau of Meteorology is predicting further storms for the area over the coming days.

We would like to remind customers if they see any damage on the network to make the safe call and stay eight metres away and contact us on 13 13 51.


Update 12pm, 26 Feb

We are still receiving some reports of new hazards and would like to remind people to make the safe call if they see damage to the network by staying eight meters clear and calling 13 13 51 to report it.

Perth metro area

We have 23 repair crews working in the metro area today with some planned works being cancelled and crews redirected to assist with the repairs.

We apologise to those customers who have made preparation for the planned outages and we will notified them of a new date in due course.

There are approximately 5,000 customers scattered across 30 locations still affected by storm related outages.

We are committing all available resources to restoration and our crews appreciate the patience being shown by people in impacted areas.

Mid West and Wheatbelt area

Crews are continuing to repair the network that was damaged by a thunderstorm that moved across the Midwest and Wheatbelt area yesterday.

Currently 7200 homes and businesses throughout a number of towns including Northam, Cunderdin, Moora, Wongan Hills, Dalwallinu, and Bencubbin are affected.

We have identified significant damage to transmission lines in the area where at least 10 transmission poles have been damaged and require replacement.

We have sent two emergency response generators to Wongan Hills to help support power in the area while we isolate faults on the network in the area.

The townsite of Moora has been partially restored by redirecting power along the distribution network, away from the damaged transmission lines.

Distribution networks can’t carry the same load as a transmission line and we would ask customers in Moora who have power to conserve their power use especially during peak times this evening.

We have also sent extra crews from the southern areas of the network deployed to support repair crews currently working in the northern area today. While our crews are currently working across the impacted areas too repair damage they may halt work during the day because of active storms moving through the region. We will not allow our crews during lightning storms or if conditions become unsafe as safety is a priority in everything we do.

To keep up to date with estimated restoration times, visit our power outages page.


Update 5.30am, 26 Feb

We have been able to restore over 18,000 customers overnight who were affected by yesterday’s storm related outages.

Currently there are just under 4000 customers in the metropolitan area and another 4000 in the regional areas of the network still impacted by storm outages.

Our crews will continue to repair parts of the network to restore the remaining customers back to grid power as quickly and safely as possible.

To keep up to date with estimated restoration times, visit our power outages page.


Update 8pm, 25 Feb

Our emergency response crews are responding to a large number of hazard reports that have been created by a powerful thunderstorm that has crossed the coast today.

The storm cell has brought heavy rains and lightning that has damaged poles and in some cases brought down powerlines.

It is vitally important that during this storm to remember that if you see any damage to the network to stay eight metres clear and make the safe call to us on 13 13 51.

Currently, around 18,000 customers are affected by storm-related outages.

In the metro area north of the river the most impacted areas being North Beach, Trigg, Karrinyup, Balga, Hamersley, Balcatta, Yokine, Menora, Coolbinia, Nollamara, Tuart Hill, Osborne Park, Stirling, and Inglewood.

South of the river the suburbs of Rivervale, Belmont, Burswood, Ascot, Redcliffe, Cloverdale and Belmont are the heaviest impacted areas.

Outside of the metro area, the storm front has caused an outage that is affecting more than 4,000 homes and businesses throughout a number of towns including Moora, Wongan Hills, Dalwallinu, and Bencubbin.

We have mobilised extra fault crews to address all hazard reports that are coming in.

Our priority at this stage is to make these hazards safe before we begin any restoration.

Repairs will commence once we are sure the front has passed and the reported hazards are under control to ensure community safety.

Our crews in network operations will also look at opportunities to restore power to customers by back-feeding around damaged parts of the network if safe to do so.

To keep up to date with estimated restoration times, visit our power outages page.