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Storm response - 24 May

Update 26 May, 4.30pm

Our crews have restored power to almost all customers affected by the severe storm that crossed the Western Australian coast on Sunday 24 May.

At the height of the storm 62,000 customers were without power and crews have worked tirelessly to restore power in trying conditions.

With most hazards assessed and made safe yesterday, crews focused on repairs and restoration today as a priority.

170 customers in the Geraldton, Northampton, Irwin and Chapman Valley areas will remain without power tonight. This includes: 

  • Ambania
  • Binnu
  • Eradu
  • Mount Horner
  • Nabawa
  • Nanson
  • Tardun
  • Tibradden
  • Walkaway
  • West Binnu
  • Yuna

Our customer service team will be in touch with affected customers about making arrangements for tonight.

Remaining affected customers in the South West will have power restored by 9pm tonight.

One helicopter crew is continuing to patrol the northern part of our network in and around the Mid West to help assess remaining hazards – this has found additional faults which we are attending to.

Crews will continue to work into the night to restore power to as many customers as possible.

Our teams have responded to 1,500 incidents over the past 24 hours, with 650 in the metropolitan area alone. Nearly 500 hazards were identified and assessed.

We ask the remaining affected customers to check the outage map for estimated restoration times, which we continually update as crews attend each incident.

Customers who have experienced an extended outage of 12 consecutive hours or more can apply, once power is reconnected, for an extended outage payment of $80 using the EOPS form.

Keep up to date with estimated restoration times on our power outage map.


Update 26 May, 11am

Our crews have restored power to around 52,000 customers during the past 24 hours. Around 1900 customers remain affected by the recent storm front – around 1200 north of Perth including Mid West regional areas, 500 in the South West and 170 in the metropolitan area.

With most hazards assessed and made safe yesterday, crews will focus on repair and restoration today as a priority.

Two helicopter crews are being used today to help assess remaining hazards - one in the northern part of the network and one in the south.

Our teams have responded to 1500 incidents over the past 24 hours, with 650 in the metropolitan area alone. Nearly 500 hazards were identified and assessed.

Customers who have experienced an extended outage of 12 consecutive hours or more can apply, once power is reconnected, for an extended outage payment of $80 using our extended outage claim form.

As the weather passes through our communities, we would like to remind our customers that if they see any damage to the network please stay at least eight metres clear and make the safe call to report any damage on 13 13 51.

Keep up to date with estimated restoration times on our power outage map.


Update 25 May, 7pm

Our crews have restored power to around 44,000 customers during the past 24 hours. Around 10,000 customers remain affected by the storm front that crossed over the lower half of the state yesterday and today.

With most hazards now assessed and made safe, crews across the network are increasingly moving into the repair and restoration phase from Albany in the south to Geraldton in the north.

However, parts of the lower South West have pockets where hazards remain, and crews will keep managing hazards as a priority and work with network operations to restore power through backfeeding where possible.

Two helicopter crews will be deployed on Tuesday to help assess remaining hazards.

Our teams have responded to 1,500 incidents over the past 24 hours, with 650 in the metropolitan area alone. Nearly 500 hazards have been identified and assessed with 56 currently remaining.Making hazards safe is always our first priority during storm events as they present a potential risk to the community if left unattended. Once safe, crews can repair and restore power as required. Please be aware that if you’re in an impacted area you’ll see our crews moving around the community between incidents.

We have had all available crews working across the network today and have cancelled some planned works to redirect resources to help address new hazards and restore power to customers.

Unfortunately, areas in and around Busselton, Dunsborough and Margaret River remain without power following significant damage to the transmission network – however, numbers have reduced from 15,000 to just over 2,000 this afternoon. We will keep working into the evening and ask affected customers to check the outage map for estimated restoration times, which we continually update as crews attend each incident.

In the Perth metropolitan area around 6,400 properties remain off supply, with all available crews working to restore as quickly as possible when safe to do so.

In the northern part of the network extending to Geraldton and the Mid West, the number of homes impacted has been reduced down to 1,200 from a peak of 13,000 yesterday.

While we are working to restore power as quickly as possible there will be some customers who will remain without power overnight. If you have not had your power restored by 7pm we ask that you make plans to be without power overnight. We understand the frustration and inconvenience this may cause but please be assured we’re working to get your power supply back on.

The Perenjori microgrid was in operation this morning for four hours, preventing an outage for township residents.

Our network operations team constantly monitors the system to isolate damaged parts of the network and backfeed power to restore customers where possible.

Customers who have experienced an extended outage of 12 consecutive hours or more can apply, once power is reconnected, for an extended outage payment of $80 using the EOPS form.

As the weather passes through our communities, we would like to remind our customers that if they see any damage to the network please stay at least eight metres clear and make the safe call to report any damage on 13 13 51.

Keep up to date with estimated restoration times on our power outage map.


Update 25 May, 5pm

Our crews are gradually restoring power to thousands of customers affected by the storm front that crossed over the lower half of the state yesterday and today.

With most hazards now assessed and made safe, crews across the network are increasingly moving into the repair and restoration phase from Albany in the south to Geraldton in the north.

However, parts of the lower South West have pockets where hazards remain, and crews will keep managing hazards as a priority and work with network operations to restore power through backfeeding where possible.

Two helicopter crews will be deployed on Tuesday to help assess remaining hazards.

Our teams have responded to 1500 incidents over the past 24 hours, with 650 in the metropolitan area alone and nearly 500 hazards identified and assessed.

Making hazards safe is always our first priority during storm events as they present a potential risk to the community if left unattended. Once safe, crews can repair and restore power as required. Please be aware that if you’re in an impacted area you’ll see our crews moving around the community between incidents.

We have had all available crews working across the network today and have cancelled some scheduled maintenance to redirect resources to help address new hazards and restore power to customers.

Unfortunately, areas in and around Busselton, Dunsborough and Margaret River remain without power following significant damage to the transmission network – however, numbers have reduced from 15,000 to just over 6,000 this afternoon. We will keep working into the evening and ask affected customers to check the outage map for estimated restoration times, which we continually update as crews attend each incident.

In the Perth metropolitan area, around 4,400 properties remain off supply, with all available crews working to restore as quickly as possible when safe to do so.

In the northern part of the network extending to Geraldton and the Mid West, the number of homes impacted has been reduced down to 1,000 from a peak of 13,000 yesterday.

The Perenjori microgrid was in operation this morning for four hours, preventing an outage for township residents.

Our network operations team constantly monitors the system to isolate damaged parts of the network and backfeed power to restore customers where possible.

Customers who have experienced an extended outage of 12 consecutive hours or more can apply, once power is reconnected, for an extended outage payment of $80 using the EOPS form.

As the weather passes through our communities, we would like to remind our customers that if they see any damage to the network please stay at least eight metres clear and make the safe call to report any damage on 13 13 51.

Keep up to date with estimated restoration times on our power outage map.


Update 25 May, 12.45pm

Crews are continuing to address hazards across the network and restore power to impacted customers after the powerful storm fronts that crossed over the lower half of the state yesterday and this morning.

Making hazards safe is always our first priority during storm events as they present a potential risk to the community if left unattended.

In the south of the network around 17,000 homes are without power, with Margaret River and Dunsborough the most impacted towns. In the Margaret River area, we have identified a transmission pole that has been damaged and needs to be replaced – crews are working on this as a priority.

We have 35 crews in the South West responding to hazard reports that continue to come through on our 13 13 51 emergency faults and hazard phone number.

We won’t attempt any repair work on poles or powerlines using elevated work platforms (cherrypickers) during any weather activity deemed unsafe, especially dangerous winds. However, we are moving the necessary equipment into place so repairs can start as soon as it is safe to do so.

Power has been restored to 15,000 customers in Kalgoorlie after damage to a substation caused by a shed that blew into the compound.

In the Perth metropolitan area around 5,000 properties remain off supply as our crews continue to address hazards reported by customers.

In the northern part of the network extending to Geraldton and the Midwest, the number of homes impacted has been reduced down to 1,300 from a peak of 13,000 yesterday.

Crews are now able to begin repairs across the northern areas where it is safe to do so.

We’ll continue to update our outage map with expected restoration times as soon as crews are able to attend safely.

We have extra crews working across the network today and have cancelled some planned works to redirect resources to help address new hazards and restore power to customers. 

Our network operations continues to monitor the system to isolate damaged parts of the network and backfeed power to restore customers where possible.

As the weather passes through our communities, we would like to remind our customers that if they see any damage to the network please stay at least eight metres clear and make the safe call to report any damage on 13 13 51.

Keep up to date with estimated restoration times on our power outage map.


 

Update 25 May, 6.30am

Our crews have continued to work through the night addressing hazards created by a powerful storm front that is currently crossing over the south-west of the state.

Although some homes were able to be restored to the grid overnight, new damage from the windborne debris has meant the overall number of impacted homes and businesses is still quite high.

Currently around 50,000 customers across the network are impacted by storm-related outages, which is down from 62,000 customers at yesterday's peak.

In the south of the network around 20,000 homes are without power, with Margaret River and Dunsborough the most impacted towns.

Kalgoorlie has 15,000 homes and businesses impacted by storm outages after a shed was blown into one of our substations in the area.

Crews are currently working to remove the shed from electrical infrastructure and assess the damage before repairs can be carried out to restore customers.

As the fault is at the substation – not on the transmission line – the emergency generator in West Kalgoorlie cannot assist with restoring customers.

In the Perth metropolitan area around 13,000 properties are currently off supply as our crews continue to address a number of new hazards being reported by customers this morning.

In the northern part of the network the number of homes impacted has been reduced down to 800 from a peak of 13,000 yesterday.

We will have extra crews working across the network today and have cancelled some planned works to redirect resources to help to address new hazards as they come through.

We will not attempt any repair work on poles or powerlines during the storm as operating elevated work platforms (like cherrypickers) and other equipment is not safe due to dangerous winds.

Our network operations teams, however, will look for opportunities to isolate damaged parts of the network and backfeed / redirect power to restore customers where it is safe to do so.

As the storm continues to move over much of the lower half of the state we remind our customers that if you see any damage to the network please stay at least eight metres clear and make the safe call to report any damage on 13 13 51.

Keep up to date with estimated restoration times on our power outage map.


Update 24 May, 5.30pm

Western Power emergency response crews are continuing to work on a number of hazards and outages created by a deep low-pressure system moving across the west coast. 

The damaging and destructive winds associated with the front have thrown debris, including tree branches, into the network damaging equipment and bringing down powerlines.

We also have reports of a radio tower bringing down powerlines in Bassendean and rooftops in Geraldton being dislodged and hitting the network, also bringing down powerlines.

The Bureau of Meteorology is predicting the strongest storm winds will not reach the metropolitan area until after 5pm this evening, before moving down to the South West by around 8pm. 

We have 70 crews addressing hazards on the network now and have plans in place to bring more on if the current levels escalate unexpectantly.

We will not attempt any repair work during the storm because operating elevated work platforms (cherrypickers) and other equipment is not safe to do so because of the dangerous winds.

Our network operations teams, however, will look for opportunities to isolate damaged parts of the network and backfeed power to restore customers where it is safe to do so.

However, this will mean that some customers who are currently without power may need to make arrangements to be without power overnight.

We apologise for this inconvenience if you are impacted by outages overnight from this complex and unpredictable weather system.

Currently, approximately 50,000 customers, across the network, are affected by storm-related outages.

In the Metropolitan area around 37,000 homes and businesses are impacted by outages. The most heavily affected suburbs are Beckenham, East Cannington, Kenwick, Bayswater, Bassendean, Mirrabooka, Dianella and Malaga.

We’re aware that many outages displayed on our online map currently list restoration times as 'unknown'. This is due to crews prioritising hazards before restoration works can commence.

Our priority during the storm is responding to the hazards being reported to us, if you see a fallen powerline or network damage, please make the safe call to us on 13 13 51 immediately.

Keep up to date with estimated restoration times on our power outage map.


Update 24 May, 1.15pm

As predicted by the Bureau of Meteorology a deep low-pressure system has started to move across the west coast, bringing with it damaging and destructive winds.

We have a plan in place to respond to any hazards or outages and we have increased the number of emergency response crews available to respond to hazards that may be caused by this event.

As always, making hazards safe will be our highest priority as these present a potential risk to the wider community if not attended to.

We will look to restore power when it is safe to do so which means safety for the crews and the community will remain our priority.

This will mean that some repairs, especially those requiring our crews to work in elevated work platforms (or cherry-pickers), will not be attempted until wind gusts fall to a safe level.

During significant weather events it is important for us to play our part by working with and listening to other emergency services, including the Department of Fire and Emergency Services (DFES) and the State Emergency Sevice (SES), to make sure the community is safe.

DFES has issued a warnings and bans in regard to the risk of fires being introduced into the environment that could be fanned by powerful winds from the storm front.

We understand the seriousness of these bans and have altered our work practices to be in line with the community's expectations to reduce the risk of fire.

These changes will have no effect on our emergency response to any hazard that is reported - however, there may be a delay restoring power to customers while these restrictions are in place. The expected rainfall is likely to accelerate bans being cancelled which will allow restoration to begin in affected areas.

Currently across the network there are approximately 18,000 properties impacted by storm outages.

In the northern part of the network just under 10,000 customers are affected by storm outages with the most heavily impacted towns being Kalbarri, Port Denison, Dongara, Cape Burney and Greenough.

In the metropolitan area approximately 6,500 homes and businesses are impacted by the storm. The heaviest hit suburbs are Mount Helena, Gidgegannup, Bailup, Sawyers Valley, Bayswater, Bassendean, Ashfield, and Wooroloo.

We would like to remind everyone that, as the storm front moves through, if you see a fallen powerline or network damage, stay 8 metres away and make the safe call to us immediately on 13 13 51.

Keep up to date with estimated restoration times on our power outage map.