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What is a change worth to you?

We all know washing clothes is no fun. But would it help if using your washing machine slightly differently could save you money?

How about more than $100 per year?

Or how about saving $280 per year for running a pool pump at times when demand for power is low?

These are just some of the insights we’ve gained from talking with our customers over the past 12 months.

It’s all part of our Customer Insights research and what our customers thought of changing their electricity use pattern in order to save money off their power bill. At the same time, the whole community can benefit, by avoiding the need for costly upgrades to the network for a handful of hot days of the year (the so-called “peak” demand times).

We’ve done intensive workshops and 500 online surveys. You can find more about the results on our website here.

It’s also got the media talking. Here’s an article about the idea from January.

Our siblings, Horizon Power, are also pursuing the idea, with a trial up North. Many utilities around Australia are also exploring this space.

It’s not about stopping your creature comforts. But we found that after explaining the bigger picture of the benefits of reducing peak demand, more customers were prepared to think about changing for the overall benefit of the community.

Tell us what you think!

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Kalgoorlie storm response

Update 19 November 2017 - 6.30pm

We have restored electricity to about 3,000 customers in the Kalgoorlie-Boulder area since the wild storms that struck the Goldfields yesterday.

We have eight extra specialist crews in the region working into the night to restore power as safely and as quickly possible to our other 14,000 customers currently without electricity.

Further restorations are expected this evening, but people - especially those with an individual connection wire from their house to the network that has been brought down by debris - should be preparing for a night without power.

In some limited cases those individual customers may be without power for several days more until connections can be repaired and tested and declared safe by authorised specialists.

Four 500kVA Western Power Emergency Generators will be used to assist in restoration and other critical infrastructure when it is safe to do so. Two nursing homes have had power restored with the use of generators.

We are continuing to focus efforts on lines that can restore power and services to critical infrastructure and large numbers of customers in an attempt to return power as quickly and as safely to as many people as possible.

The priority areas for our crews at the moment are in Coolgardie, Kambalda, Boulder, Lionel West , Somerville and Picadilly South, the central business district and Hannan and Porter Streets in Kalgoorlie.

Over 173 hazards were registered with Western Power which has been reduced substantially but there are still a number of hazards left to attend, and our crews are discovering more hazards as they move through the network frustrating our progress.

If you see a fallen powerline or damaged pole call make the safe call to Western Power on 13 13 51 or if it is a life-threatening emergency, please call 000.

Power outage map for restoration times.